Regional Service Manager - Montreal

at  MercedesBenz Canada

WHAT IT MEANS TO BE A STAR

Without the stars that represent a team, a brand alone is incomplete.
Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion, and popular culture.
The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.

MERCEDES-BENZ STAR SKILLS, REQUIREMENTS & TRAITS:

• College diploma or University degree in Business Management or Automotive trade
• 5-7 years of experience in relevant automotive position: preferably with a luxury manufacturer
• Minimum of 5 years of knowledge of dealer service/parts operations
• Consultative, analytical & detail oriented
• Excellent interpersonal, presentation and relationship-building skills
• Strong organizational skills with the ability to multitask.
• The ability to effectively respond to and meet the needs of a diverse client base.
• Territory management and dealer contact experience.
• Ability to work remotely or out of home without direct daily supervision.
• Ability to travel within the region (overnight travel may be required)
• Must be fully bilingual i.e. fluent in both written and spoken English and French
• Bold, innovative and enjoy challenging yourself.
• Honest and professional, a strong team player
• Big picture thinker, go-getter, self-starter

The Regional Service Manager (RSM) is responsible for the dealer service performance within their designated territory including but not limited to: After-Sales Business Development, Workshop and Service Process, Parts Logistics, Collision Centres, Customer Relations and ensuring the Best Customer Experience (BCE). The RSM is the primary dealer liaison and single point of contact for all daily Business Development, Service and Parts Operations, and Technical topics. The RSM is responsible for supporting the organization’s desired achievement of their dealer’s stated business goals, by assisting with the implementation of the various service processes.