Regional Service Manager, North America

at  Systemair Commercial AHU Ltd

Job Identification
Job Title: Regional Service Manager – North America
Department and Number: Service - 113
Employment Status: Full -Time Salaried
Location of Job: Flexible
Supervisor Job Title: General Manager- Tillsonburg, ON
Job Summary
At Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainable manner. Innovation is in our DNA, and we continue to grow in terms of capabilities, product range, size, sales volume, and market share. We employ and empower people to take initiative and make decisions with the best interests of our customers and team at heart by achieving our goals to be an Employer, Brand, Investment, and Neighbor of Choice. Simply put, we prioritize, simplify, and trust, while committing to accountable behavior and personal responsibility at work and with our neighbors.
Under the direction of the General Manager, you will be responsible for creating a regional service strategy and business plan that oversees all service operations across Canada and U.S. territories. This role is critical in ensuring customer satisfaction by delivering exceptional service support for our ventilation products. The successful candidate will be responsible for leading service teams, developing service strategies, and collaborating with cross-functional teams to drive service excellence. Under the service umbrella, you will build relationships with key stakeholders and oversee the commercial and residential service resolve from initial contact through to service closure and project completion. This role demands a blend of technical knowledge, service acumen, and strategic planning skills. We are looking to promote or hire a Regional Service Manager that shares our ambition to achieve our four Key Outcomes: Employer, Brand, Investment, and Neighbor of Choice.
With our continued growth, we are searching for a motivated individual who is aligned with our culture and has the essential skills and experience described below to take on this career opportunity.

Essential Duties and Responsibilities

• Lead the development and execution of service strategies for identified target markets and commercial/residential opportunities, ensuring alignment with Systemair’s overall business objectives and strategies.
• Lead and manage a team of service personnel and technicians.
• Ensure timely and effective service delivery, including installation, maintenance, and repair of ventilation products.
• Monitor and report on service performance metrics, ensuring high levels of customer satisfaction and service quality.
• Act as the primary point of contact for key customers within the region, addressing any escalated service issues and ensuring customer needs are met.
• Collaborate with sales teams to support customer acquisition and retention through superior service offerings.
• Generate detailed reports on service results, forecasts, and market insights for management.
• Develop and manage the service budget, ensuring resources are allocated effectively.
• Identify opportunities to expand offerings and drive revenue growth through value-added services.
• Collaborate with product development and engineering teams to provide feedback on product performance and customer service needs.
• Ensure all service operations comply with local, state, federal regulations, and company policies.
• Promote a safe working environment by enforcing safety standards and best practices across all service activities.

Skills, Education, and/or Experience

The following are education and experience criteria used to evaluate the suitability of the Regional Sales Manager, North America Profile or candidates for the position:

• Degree or diploma in business management, engineering, or a related field preferred.
• Proven experience in a senior service role, with a proven track record in service management within the HVAC, ventilation, or related industry.
• Strong understanding of the architectural, engineering, and construction (AEC) industry and HVAC specification service process.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of leading and developing high-performing service teams.
• Strong understanding of HVAC systems, particularly ventilation products.
• Excellent communication, leadership, and problem-solving skills.

Job Conditions

• Lead the development and execution of service strategies for identified target markets and commercial/residential opportunities, ensuring alignment with Systemair’s overall business objectives and strategies.
• Lead and manage a team of service personnel and technicians.
• Ensure timely and effective service delivery, including installation, maintenance, and repair of ventilation products.
• Monitor and report on service performance metrics, ensuring high levels of customer satisfaction and service quality.
• Act as the primary point of contact for key customers within the region, addressing any escalated service issues and ensuring customer needs are met.
• Collaborate with sales teams to support customer acquisition and retention through superior service offerings.
• Generate detailed reports on service results, forecasts, and market insights for management.
• Develop and manage the service budget, ensuring resources are allocated effectively.
• Identify opportunities to expand offerings and drive revenue growth through value-added services.
• Collaborate with product development and engineering teams to provide feedback on product performance and customer service needs.
• Ensure all service operations comply with local, state, federal regulations, and company policies.
• Promote a safe working environment by enforcing safety standards and best practices across all service activities