Regional Service Supervisor, Western Canada

at  Samuel Son Co

HERE ARE SOME OF THE GREAT BENEFITS THAT WE OFFER:

• Competitive wage
• Company paid health and dental benefits
• Paid vacation and an annual bonus
• DCPP and Company Match
• Opportunity for career stability and growth
• Tuition reimbursement program
• Personal protective equipment provided, or cost of purchase is reimbursed

EQUIPMENT KNOWLEDGE:

• Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

RESPONSIBILITIES:

• Provide leadership in the Safety Goals and procedures throughout our organization.
• Lead Technical Operations within the Surrey and Winnipeg facilities, including head and equipment repair operations.
• Lead Western Field Service team, providing scheduling and coordination support.
• Manage Service training efforts for North American Service teams.
• Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
• Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
• Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
• Support Surrey and Winnipeg Service team staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
• Apply sound decision-making skills and find solutions for practical day to day problems.
• Work with NA Service Manger to resolve any personnel issues.
• Work with NA Service Manger to resolve any internal or external customer complaints.
• Communicate business activities through our organization in written and verbal form.
• Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
• Other related duties and responsibilities as required or assigned

ROLE REQUIREMENTS:

• A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
• Working knowledge of the packaging business and/or Service business is preferred.
• 2+ Years’ experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
• 2+ Years’ experience in a manufacturing environment.
• Excellent interpersonal and verbal communication skills.
• The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
• Proficiency in Word, Excel, Outlook, PowerPoint