Regional Site Facilities Manager

at  The Arch Company

ABOUT US

The ArchCo is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.
The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model. We have made a significant step change in our delivery by awarding a new maintenance service provider to deliver planned, reactive and small project work and we are now increasing our leadership team by recruiting a Regional Site Facilities Manager to strengthen our existing operating model in London.

KEY ACCOUNTABILITIES

• Lead and coach the team to deliver our obligations within the lease end process, recording the condition of the property, scoping the space for reletting project works and securing the space.
• Coach and devlop the team so they are able to confidently and competently take ownership of the scoping and delivery of all simple re-letting project works, liaising with internal teams and external contractors as necessary
• Be integral to the success of the new maintenance service provider, utilising data and insight to ensure all reactive works are completed within agreed SLAs, coaching and upskilling the team to understand delivery and support the continuous improvement following go live
• Ensure the delivery of the Operational Risk Management Inspections programme within your team to identify, manage and mitigate risk across the portfolio and ensure that the portfolio and all the assets therein are both head-lease and statutory compliant.
• Create, develop, and maintain strong collaborative relationships with internal colleagues such as Heads of Property Management and Heads of Asset Management, coaching your team to replicate, and visibly lead in improving the appearance of the ArchCo portfolio & improving our operational delivery
• Have a detailed understanding of the strategy of your portfolio, and ensure you are aligned with any operational changes, designing, translating, supporting and delivering any business change projects.

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

• 5+ years professional experience directly related to the job role, ideally with relevant qualifications in Facilities Management.
• Demonstrated leadership expertise, and experience building and developing high-performing teams
• Experience of leading change and transformation within your team
• Solid proficiency in IT skills, including the interpretation of data, and using Power BI reporting
• A proactive, positive team player with a strong customer focus ethos
• Proven leadership experience in managing and leading regional teams, with a strong emphasis on coaching, performance management, and data-driven decision-making.
• A strong commitment to team development, fostering collaboration, encouraging innovation, and driving continuous improvement.
• Ability to effectively translate and implement company strategy at the team level

Desirable

• Experience working within a Property Management business
• Prior experience in Commercial Real Estate is advantageous
• Possession of a full and valid driving license

The Regional Site Facilities Manager is responsible for leading, coaching and developing a team of Site Facilities Managers to deliver a consistent, quality FM service ensuring our Estate is safe, legal and compliant.
They are also accountable for ensuring their Team delivers all Operational elements of our Lease End process – in particular taking the property back on the termination date and the scope and delivery of all simple re-letting works which brings empty and derelict spaces back into use.
Lastly the RSFM is accountable for creating, developing, and maintaining strong relationships with all internal stakeholders and contractors to drive engagement, collaboration and improve operational delivery. They will develop and build the continuous improvement initiatives for the SFM Team, and they will also take the high-level business strategies and implement them at the team level as we continue through our transformation programme.