REGIONAL SUPPORT SPECIALIST

at  PAX Program of Academic Exchange

We’re looking for motivated and detail-oriented administrative professionals to join us at PAX - Program of Academic Exchange! As a member of the Regional Support Specialists (RSS) team, you will provide integral behind-the-scenes administrative support for the PAX field. Each member of the RSS team collaborates with other departments on overarching PAX goals and development, provides light technical and customer service-style support, and generally keeps things running smoothly for our programs.

QUALIFICATIONS

Competitive candidates bring the following skills, experience, characteristics, and mindset.

• Undergraduate degree required. Preference given to majors in education, public administration, international studies, and other related social sciences.
• Excellent interpersonal, research, writing, analytical, organizational, and problem-solving skills.
• Demonstrated ability to work productively in a team environment.
• Demonstrated ability to meet deadlines in a timely manner.
• Computer literacy, including proficiency in use of Microsoft Office applications; experience using customer, member, or other database systems preferred.

The RSS team works closely with Regional Directors to meet regional placement goals, maintain compliant paperwork, and support placements throughout the program year. Specific responsibilities include:

• Provide general administrative support for assigned regional directors.
• Assist in reviewing placement paperwork and ensure placements meet compliance standards.
• Track placements, changes, and payments in Excel.
• Follow up with local coordinators and field staff to obtain compliant paperwork.
• Assist in review and tracking of monthly contact reports.
• Work with assigned Regional Directors to help organize caseloads.
• Assist local coordinators and host families with the PAX Hub system.
• Keep the PAX Hub and external databases up to date with current placement information.
• Conduct outreach to prospective host families, schools, and local coordinators as needed.