Regional Technical Project Manager - IT Networks UAE

at  Reivernet Group of Companies

ABOUT REIVERNET GROUP OF COMPANIES

Reivernet has over 20 years’ experience focusing in managing complex networks. We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands.
Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being able to articulate the value of brand standard benefits to owners, operators, IT clusters, guests and our competitors

PURPOSE OF THE ROLE

The Technical Project Manager works with other sales roles and services delivery partners on customer network installs and upgrades. They ensure that these projects are scoped balancing technical requirements, alignment to Hotel brand standards and available budget. They also oversee projects are delivered on time and transitioned successfully to Reivernet for on-going management.

RESPONSIBILITIES

• Collaborate with service delivery partners and the regional sales managers to align on a network design (bill of materials) and partner Statement of Work that best balances customer requirements and available budget or pricing expectations while meeting brand standards..
• Monitor project delivery timelines for in-flight projects, informing all internal and external stakeholders and working with service delivery partners to address any issues, avoiding customer and internal escalations.
• Ensure a smooth transition from network installs and upgrades to managed services support by completing pre-UAT reviews, accepting completed projects with complete and accurate documentation.
• Contribute to on-going alignment and improvement of project scoping and project management processes between service delivery partners and Reivernet.
• Create and collate project delivery reports by Brand detailing projects closed in past quarter, projects in-flight and progress and projects forecast for future quarters in preparation for Brand QBRs.