Regional Technician

at  Arbor Memorial Inc

Regional Technician
At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.
About This Location:
Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is an in-person position with a requirement to attend the office on a full time schedule of Monday to Friday, 9AM – 5PM.
Job Type: Full Time, Permanent
About This Role:
Reporting to the Manager, Technology Operations Support, this position is responsible for providing 2nd level technical assistance to all Arbor Information Services clients, in a timely and service-oriented manner. Providing technical support expertise to resolve hardware, software and network related technology incidents and service requests. This position will be required to travel to Arbor locations across Ontario.

Key Qualifications and Demonstrated Abilities:

• 2-5 years of experience in an IT environment is an asset.
• A degree or diploma from an accredited post-secondary institution in Information Technology or an IS related program.
• Related professional certifications/designations are an asset.
• Good awareness of current and emerging technologies and their potential in the business environment.
• Strong knowledge of hardware, server, desktop and LAN operating systems and networking.
• Proficiency with Windows operating systems, Microsoft productivity software, Microsoft Outlook/Exchange, Internet Explorer, end user computers (i.e. desktops, notebooks, tablets), print/fax/copy technologies and end user mobility devices.
• Excellent customer service skills and an ability to partner with all levels of the organization, a commitment to service excellence, quality and communication.
• Ability to adapt to changing workloads, conflicting priorities and concurrent activities, and work to meet deadlines.
• Able to exercise sound judgment and make decisions within scope of position.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Ability to travel including a valid Ontario driver’s license and access to personal vehicle.
• Consistently provides outstanding internal customer service by exemplifying Arbor’s core service values and corporate values of Integrity, Trust, Teamwork, Belonging and Excellence.

Responsibilities:

• Supporting the branches within the region for all field related IT projects, issues and challenges
• Responds to all phone and email requests for assistance in a timely basis while adhering to established Arbor service level agreements.
• Acts as a liaison between the front line works and Information Services ensuring branch needs are met
• All incidents and service requests to be resolved to the client’s satisfaction. Resolution for all incidents and service requests is to be clearly documented in the Service Desk software.
• Arbor problem determination guidelines and policies are to be followed.
• Assists clients with the use of technology. Configures and installs peripheral devices and offers technical training for front line as required.
• Uses strong interpersonal and communication skills to build and foster partnerships with teammates across enterprise.
• Travels to various Arbor branches within Ontario to support front line workers.
• Project work as assigned.
• Other duties may be assigned as required, in addition to the principal duties and responsibilities outlined above.

About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It’s rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

• Supporting the branches within the region for all field related IT projects, issues and challenges
• Responds to all phone and email requests for assistance in a timely basis while adhering to established Arbor service level agreements.
• Acts as a liaison between the front line works and Information Services ensuring branch needs are met
• All incidents and service requests to be resolved to the client’s satisfaction. Resolution for all incidents and service requests is to be clearly documented in the Service Desk software.
• Arbor problem determination guidelines and policies are to be followed.
• Assists clients with the use of technology. Configures and installs peripheral devices and offers technical training for front line as required.
• Uses strong interpersonal and communication skills to build and foster partnerships with teammates across enterprise.
• Travels to various Arbor branches within Ontario to support front line workers.
• Project work as assigned.
• Other duties may be assigned as required, in addition to the principal duties and responsibilities outlined above