Regional Training Manager

at  Worldwide Flight Services

ABOUT WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

JOB SUMMARY

The Regional Manager of Training manages and maintains and assists in the development of compliance, procedural and operational training for airline passenger, cargo and ground handling processes within a specific region and additionally maintains management oversight of audit programs for safety, security, and quality and oversight.

MINIMUM REQUIREMENTS

• High School Diploma and two years or equivalent experience in airline ground handling/cargo safety, security, or training.
• Demonstrated knowledge and ability to work effectively with individuals and groups with a variety of management levels, identities, cultures, backgrounds, and ideologies in a global environment.
• Knowledgeable in all appropriate domestic and international guidance and regulations (e.g., TSA, FAA, IATA, OSHA, CBP, pertaining to transportation operations and Worldwide Flight Services.
• Knowledgeable in Federal Air Regulations pertaining to Worldwide Flight Services’ Passenger, Cargo and Ground Handling operations.
• Excellent leadership and organizational abilities.

PREFERRED SKILLS

• Strong oral and written communication skills, excellent presentation and interpersonal skills.
• Ability to read, write, fluently speak and understand the English language.
• Ability to use a computer and applicable MS office software.
• Ability to work with little or no supervision and alone or as part of a dynamic team.
• Must be able to perform the following functions in variable weather and environmental conditions:
• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
• Work in restricted spaces as necessary to demonstrate job functions.
• Work in a high noise level environment.
• Tolerate dust, jet fumes, and toxic chemicals.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Coordinate with field general managers/station managers and station trainers to ensure personnel receive both initial and recurrent training specific to their job functions
• Evaluate training compliance in assigned stations to verify all records are complete and current and that daily operations fully meet government and WFS Standards
• Provide Train – The -Trainer certifications and assist local management personnel and designated station instructors on new procedures, government regulatory bulletins and training deficiencies
• Assist with the development, revisions and designing of training courses and programs
• Verify all mandated training has been completed by stations in assigned region
• Perform independent station/process audits with focus on training, safety, security, and quality policies & procedures as needed
• Document and submit reports for assigned region of responsibility to company Directors of Training and Quality Assurance and the Vice President of Training and Quality Assurance
• Assist, and coach stations to complete required daily and weekly inspections as mandated by the company and department
• Verify stations in assigned region complete all reports as required by any government agency or official airport authority
• Attend meetings with other managers to assist and inform of all training, safety or security related issues being discussed
• Compile data to submit to Directors of Training and Quality Assurance to assist in proposals for improvements to processes and procedures
• Assist on special projects and events as needed or perform other duties as required
• Meet with customer/airline representatives when/directed as needed for training or audit related issues