Registration and Customer Support Coordinator

at  Association of California School Administrators

Working under the general supervision and instruction of the Director of Events & Operations, the Registration and Customer Support Coordinator is responsible for managing the registration process for Association conferences and for providing exceptional customer support to attendees and members. This role involves ensuring a seamless registration experience, handling inquiries, and resolving issues related to conferences and events. The coordinator will work closely with various internal departments and planning committees to support the success of Association of California School Administrator (ACSA) conferences.

KNOWLEDGE OF:

• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint),
• Cloud based collaboration applications/tools (Asana, Teams, Google Drive, OneDrive, SharePoint, etc.)
• Knowledge of Cvent is a plus but not required
• General accounting principles to accurately manage invoice, revenue and expense tracking.
• Excellent written communication skills, including strong command of English usage, spelling, grammar, and punctuation
• Experience in customer services or event management is a plus.

EDUCATION AND EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

EDUCATION:

• Equivalent to the completion of twelfth grade.
• Associate’s or Bachelor’s degree in business, communications, hospitality, or a related field preferred.

EXPERIENCE:

• Minimum of three years of related professional experience. Five years preferred.
• Minimum of three years of experience in a high-touch, specialized customer service environment.
  Starting pay ranges from $30.00 to $32.00 an hour based on a 37.5-hour workweek.
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