Registration Authority Agent

at  NHS South West London Integrated Care Board

Registration Authority is the governance framework within which NHS organisations can register individuals as users of the NHS Care Records Service (NCRS) and other services - maintaining the confidentiality and security of patient information at all times. NCRS are electronic patient or administration records.
Registration is the process by which users of Smartcard-enabled IT applications are authenticated (proven who they are beyond reasonable doubt) and authorised (enabled to have particular levels of access to particular patient data).
The SWL ICB ICT RA team provides services across GP Practices, Pharmacies, and other medical and educational services.
The RA team provides all support, access requests, card management, changes, request fulfilment and incident response with regard to smartcards and national application access and changes in access.
This is a fixed term position for 12 months
This post provides an opportunity for an experienced RA Agent to work within a progressive professional team.

Provide 1st and 2nd line BAU RA incident and service request support to assess, resolve and refer enquiries
Plan, organise, coordinate and undertake the issue of Smartcards to local stakeholders.
Plan and organise face-to-face registration appointments.
Travel between Satellite Sites where required.
Co-ordinate and prioritise the processing of smartcard change requests from stakeholders within tight and sometimes overlapping timetables.
Respond to and negotiate the scheduling of registration meetings for the various stakeholders to fit the resources of the RA service which may at times conflict with other scheduled arrangements.
Ensure identity requirements are communicated to the affected stakeholders prior to the registration meeting using email or telephone.
Verify the smartcard applicant’s identity by viewing original documentation that confirms proof of residence and personal identity.
Operate the Care Identity Management (CIM) smartcard system.
Operate CIM to record smartcard holders’ personal details, RBAC codes and generate smartcards.