Registration Clerk- Eagle Student Health Center

at  NORLEA GENERAL HOSPITAL INC

Performs registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Sliding
Scale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patient,
family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing
daily cash. Performs other tasks as requested

Essential Duties and Responsibilities:

• Answers incoming clinic telephone calls and directs to the appropriate person or department
• Interfaces with patients and families, physicians and staff
• Keeps all patient information confidential in compliance with HIPAA guidelines
• Registers patients and process their paperwork
• Enters patient registration information into computer and routes printed copy to designated department
• Obtains signed statement/consent from patient to protect clinics interests
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Collect monies due and document in billing system
• Escorts patient or arranges for escort to departments within the hospital as needed
• Balancing daily cash
• Collects email information from patients for clinic survey’s
• Scans daily patient document/records
• Contacts patients for address corrections on returned mail
• Floats to offsite clinics when needed
• Performs registration and scheduling for patients, using AIDET, ICARE, & excellent customer service
• Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance.
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.
• Run daily reports for missed eligibility and MSP Demographic errors/Registration census edits

SKILLS, KNOWLEDGE AND ABILITIES

Organization
Computer skills
Communication skills - oral/written
Bilingual preferred

EXPERIENCE

One year office/clinical experience in a medical setting preferred, or recent training in a similar field.

EDUCATION

High School graduate or equivalent.

A - ACCOUNTABILITY

“Showing integrity” “Leading by example” “Ownership and accepting responsibility” Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.
R - Respect
“Considerate of cultural diversity” “Building trust” “All people are to be valued” Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or “behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.
E - Empowerment
“Allowing others to reach their full potential: “Freedom to do what is right for our patients” “Attain and share knowledge to enrich others” Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.

Essential Duties and Responsibilities:

• Answers incoming clinic telephone calls and directs to the appropriate person or department
• Interfaces with patients and families, physicians and staff
• Keeps all patient information confidential in compliance with HIPAA guidelines
• Registers patients and process their paperwork
• Enters patient registration information into computer and routes printed copy to designated department
• Obtains signed statement/consent from patient to protect clinics interests
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Collect monies due and document in billing system
• Escorts patient or arranges for escort to departments within the hospital as needed
• Balancing daily cash
• Collects email information from patients for clinic survey’s
• Scans daily patient document/records
• Contacts patients for address corrections on returned mail
• Floats to offsite clinics when needed
• Performs registration and scheduling for patients, using AIDET, ICARE, & excellent customer service
• Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance.
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.
• Run daily reports for missed eligibility and MSP Demographic errors/Registration census edit