Registration

at  Harlan County Health System

POSITION SUMMARY:

The Clinic Receptionist is responsible for scheduling, registration, insurance verification, and collecting payments at check-in for patients seeking services at the clinic. This role involves complex scheduling tasks, direct interaction with patients, and ensuring accurate data entry and compliance with clinic policies. The Clinic Receptionist is integral in providing a welcoming experience and facilitating efficient operations within the clinic.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or equivalent required.
Prior experience in a healthcare environment preferred.
Background in scheduling and/or insurance verification preferred.

PHYSICAL REQUIREMENTS:

• Mobility: Ability to sit for extended periods while working at a computer or desk. Occasionally required to stand, walk, and move around the clinic.
• Strength: May occasionally lift or move items up to 20 pounds.
• Vision and Hearing: Specific vision abilities include close, distance, and peripheral vision, with the ability to adjust focus. Regularly required to talk or hear.
• Noise Level: The noise level in the clinic environment is usually moderate.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

OTHER DUTIES:

The above statements reflect the general details considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Perform other duties as assigned or requested.

6. Other Duties

• Perform additional duties as assigned to support the clinic’s operational needs

This role supports and exemplifies Harlan County Health System’s core values:

• People: Engage with patients and staff respectfully and support a team-focused work environment.
• Service Excellence: Strive to exceed expectations in patient interactions, ensuring a welcoming and helpful experience.
• Responsibility: Demonstrate accountability through accurate data handling and compliance with scheduling and billing procedures.
• Quality: Provide high-quality support and accuracy in registration, insurance verification, and patient record management.
• Communication: Foster open communication with patients, families, and team members, ensuring clarity and cooperation.
• Innovation: Contribute ideas to improve scheduling and registration processes to enhance the patient experience.
• Safety: Ensure patient confidentiality and data security, aligning with privacy policies and maintaining a secure environment