Registration Manager - births, deaths and marriages

at  South Gloucestershire Council

HOW YOU’LL MAKE A DIFFERENCE

As Registration Manager, you will make a real difference to the residents of South Gloucestershire. Leading a small team of highly dedicated colleagues, you will be responsible for all aspects of registration staffing and technical operational issues across the South Gloucestershire Registration Service. Our service seeks to provide memorable experiences to people at key stages of their lives, registering births, deaths and marriages.

WHAT WE NEED FROM YOU

• You must be educated to degree level, or equivalent qualification, or have substantial relevant experience within the Registration Service.
• We require you to have professional experience of working as a Deputy Superintendent Registrar or Superintendent Registrar over the full range of duties and ideally including budget management responsibility.
• It is essential that you have a keen eye for detail with excellent communication skills, as you will be dealing with our residents at some of the most pivotal moments in their lives.
• We require you to have a full understanding of the interlinking roles of the General Register Office, the local Authority and the Registration Service and a good working knowledge of the wider statutory requirements.
• You will have experience of managing a team, promoting excellent customer service and a positive culture and working with and influencing partners outside the Local Authority.
• You must have experience of IT and using standard MS Office programmes, specifically knowledge of the Registration Service software RON.
  Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.

• You will manage the marriage ceremony rota across approved venues and allocate interviews to members of the public at the offices in Yate and Kingswood to register births, deaths and still births.
• The post has statutory functions and responsibilities as directed by the General Register Office, so you will be responsible for checking the quarterly copies of births and deaths, certifying them on the Registration system and sending them to the General Registry Office.
• You will prepare the annual report for the General Register Office and be responsible for the safe keeping of the deposited registers for the district.
• As required, you will attend meetings with the Medical Examiner, Registration staff from other areas and the Coroner to represent the Registration Service.
• You are responsible for leading, motivating and developing a capable, skilled and knowledgeable Registration Service team ensuring that a positive culture is encouraged, and high standards of customer service are delivered.
• Using your planning and influencing skills, you will have input to the preparation of plans and budgets for the service, taking account of external developments and priorities and meeting set time scales.
• You will be responsible for implementing new ways of working, developing our customer journey and ensuring compliance with legislation and service change requirements.