Rehab & Retention Specialist

at  ADIB Abu Dhabi Islamic Bank

ROLE PURPOSE:

Provide full support to ADIB customers facing financial difficulties and requesting either Liability Certificate or No Liability Certificate and to offer comprehensive financial solutions which help manage the customer needs as well as maintaining an acceptable level of risk in a timely fashion and within approved polices.

RESPONSIBILITIES:

• Retain Customers who are asking for Liability Certificate or No Liability Certificate by offering them comprehensive solutions.
• Accurate analysis and review of proposals to provide scientific, practical, and compliant solutions to clients while maintaining error zero rate.
• Handle all assigned Rehab & Retention cases (LCs, NLCs, & Rescheduling requests) on end-to-end bases with the stipulated turnaround time.
• Escalate cases requiring higher DP with full analysis and recommendations to facilitate their decision making.
• Meet customers daily to discuss and agree on Retention solution.
• Prepare periodic MIS reports in a timely manner within agreed review date.
• Monitor the assigned Rehab & Retention accounts to ensure that agreed settlement terms are respected and report violations to Management.
• Demonstrate full and up to date knowledge of ADIB’s products, policies and procedures as measured in semiannual written evaluations.
• Perform any other responsibilities entrusted by ADIB Management from time to time.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• 1 to 2 years’ experience as retention, call center, branch customer’s service, or fresh graduators, Bachelor or Diploma in business, finance & banking.
• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Ability to work under pressure and work overtime.
• Good Knowledge of UAE banking practices, regulations & risks
• Good communication skills & Strong Computer Skills
• Strong command of Arabic & English language
  Job ID 300002279027088