Relationship Manager - Business Banking (Emiratized)

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

SKILLS AND EXPERIENCE

• Graduate, preferably Business/Finance/Accounting
• 5+ years of UAE banking experience as a Relationship Manager role.
• Knowledge of banking operations.
• Adherence to policies, procedure & compliance regulations

• Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition & cross-selling.
• Cultivate and expand accounts by acquiring new to bank clients, converting them into profitable ventures, while maximizing market penetration and focusing on enhancing the asset & revenue portfolio through existing customers, and offering timely advisory services on Trade, Treasury & Wealth Management products.
• Ensure minimal turnaround times and service excellence, maintain comprehensive knowledge of SME banking, assist clients with trade, asset, insurance and investment issues, and regularly monitor client satisfaction and service quality.
• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies; maintain up-to-date KYC and client profiles with high confidentiality; assess customer risk and product suitability; safeguard Emirates NBD’s reputation through best practices; document meetings and contribute to team reporting; and adhere to credit lending, money laundering prevention, and KYC procedures, reporting any suspicious transaction immediately.