Relationship Manager: Card Acquiring

at  Nedbank

JOB REQ

135646
Closing Date
11 September 2024
Location
KZN – Port Shepstone
Talent Acquisition Consultant
Poppy Mlotshwa

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

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Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degree

Minimum Experience Level

• 2 years experience within Card Acceptance/Payments/E-Commerce environment
• 3 years experience within client relationship management role
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Extensive Cold Calling Experience (Hunter Mentality

JOB PURPOSE

Are you a dynamic professional with a passion for building relationships and driving business growth? We are seeking a talented individual to join our team as a Card Acquiring Relationship Manager. The roll is pivotal in expanding our client base and enhancing our service offering to meet the diverse need of business. Identify and engage potential business and commercial clients through strategic networking and outreach efforts. Foster long-term relationships with clients, ensuring exceptional service and support throughout all interactions. Collaborate and strategically align with internal and external partners to deliver comprehensive acceptance and financial solutions.

JOB RESPONSIBILITIES

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
• Monitor; track and control operational expenses to ensure that business results are delivered.
• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 2 years experience within Card Acceptance/Payments/E-Commerce environment
• 3 years experience within client relationship management role
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Extensive Cold Calling Experience (Hunter Mentality)