Relationship Manager: Card Acquiring

at  Nedbank

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

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Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degree

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degree

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experienc

JOB PURPOSE

We are looking for a Direct Sales Manager: Card Acquiring, to market Nedbank’s acquiring omni channel products to tier one and tier two clients while meeting specific client needs and requirements. Strict sales targets will need to be achieved to reach and surpass business objectives. Sales and solutioning will be specific to card present and card not present markets. The potential candidate will need to have knowledge and experience on stand-alone, integrated and ecommerce payment solutions as well as understanding Money-In and Money-Out business requirements.

JOB RESPONSIBILITIES

To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.

• Network within Nedbank’s established silo’s and product houses to grow Nedbank’s acquiring market share externally.
• Maintain and grow a healthy pipeline of potential clients.
• Cross sell and up sell within Nedbank’s established base.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping clients informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new clients and stakeholders by identifying client needs and matching products to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation. Use recommendations from managers’ report to improve

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience