Relationship Manager

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

EDUCATION

• University Degree in Business or Finance.

EXPERIENCES

• 1 to 3 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.

KNOWLEDGE & SKILLS

• Fluency in English, while knowledge of regional languages is an advantage.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role.

JOB PURPOSE

Emirates NBD Priority Banking constitutes a pivotal segment within the Retail Banking Sector, overseeing relationships with affluent clients. Our team offers a diverse array of specialized products, services and tailored experiences to cater to the discerning requirements of both individual and corporate customers.
As a Relationship Manager – Affluent Banking , your role is multi-faceted and dynamic. You will spearhead the acquisition of new client relationships within this segment while nurturing and expanding existing ones. Your objectives include meeting revenue targets across Assets, Liabilities, Investments, and Insurance, ensuring exceptional service standards and maximizing client satisfaction. Furthermore, you will uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.
In this role, you will be responsible for portfolios and serving salaried individuals, earning a specific salary range. This role presents an exciting opportunity to excel in relationship management within our esteemed banking environment.

RESPONSIBILITIES

• Serve as the primary point of contact for Priority Banking customers, nurturing relationships and actively supporting business development through client acquisition, account management and collaboration with Product Specialist.
• Demonstrate expertise in Priority Banking offerings, serving as a trusted advisor to clients, while actively cross-selling products and marketing new services to increase share of wallet.
• Adhere to operational, sales and anti-mis-selling policies, maintain compliance, KYC and clients profiles, assess risk tolerance, uphold confidentiality, document meetings and promptly report suspicious transactions.
• Monitor and exceed client satisfaction, cross-sell bank services and stay updated on market trends and maintain open communication as a valuable team player.Pursue self-development through identifying and communicating training needs promptly to the Unit manager for improvement.