Relationship Manager

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAE National talent to join our ENBD family.

REQUIREMENTS

• Education
• University Degree in Business or Finance.
• Experiences
• 1 to 3 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
• Knowledge & Skills
• English, while knowledge of regional languages is an advantage.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role.

JOB PURPOSE

Emirates NBD Priority Banking constitutes a pivotal segment within the Retail Banking Sector, overseeing relationships with affluent clients. Our team offers a diverse array of specialized products, services and tailored experiences to cater to the discerning requirements of both individual and corporate customers.
As a Relationship Manager – Emerging Affluent within the Priority Banking division, your primary objective is to provide outstanding service to your clientele. Your responsibilities involve the growth and maintenance of comprehensive client relationships, including everything from initial profiling to addressing their Forex, Liabilities and Asset requirements.
In this role, you will be responsible for portfolios and serving salaried individuals, earning a specific salary range. This role presents an exciting opportunity to excel in relationship management within our esteemed banking environment.

RESPONSIBILITIES

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts, addressing service quality and operational concerns.
• Achieve financial targets by selling and cross-selling bank products, focusing on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.
• Adhere to operational risk policies, sales processes and regulations, ensuring compliance with KYC procedures and safeguarding Emirates NBD’s reputation.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.
• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.Complete mandatory training and certifications promptly while maintaining punctuality, meeting deadlines and adhering to Emirates NBD’s dress code policy.