Relationship Manager

at  HCA Healthcare UK

Job Title: GP Relationship Manager
Location: Remote, with an expectation to be based at The Harborne Hospital, Birmingham circa 3 days a week.
Full time 37.5 hours per week
Permanent
Salary: £40,000 Plus 40% Bonus Potential & £6,000 Car Allowance.
HCA Healthcare UK (HCA UK) is offering a competitive compensation package to recruit a GP Relationship Manager to join our team at The Harborne Hospital, HCA UK.
This is a full-time role with the following shift patterns: Monday – Friday, 09:00-17:00 with primarily field-based work.

• Deliver a high standard of support and communication to GP practices and other healthcare professionals.
• Actively prospects for new business and growth
• Develop an understanding of HCA UK service lines to promote to referrers, practice staff, and other clinic personnel and ensure referrers are aware of our referral pathways
• Establish strong and productive multi-level relationships with key GP practices and other referring health professionals, clinicians, and practice staff whilst presenting a credible image to these external stakeholders.
• Completes consultative sales meetings with referrers to gain a thorough understanding of customer needs, business and challenges, and uses that understanding to develop a sales plan and customer-focused solutions to drive facility growth. Consistently uses CRM system to track activities.
• Engage with Marketing to develop GP-focused collateral and support local marketing plans engaging with schools, residences, and business parks
• Collaborate with our Events Managers and consultants to organise and plan educational sessions and events for referrers (i.e. Lunch & Learns)
• Attend GP and other referring health professional focused events to include networking events, evening GP seminars/webinars, and GP and consultant networking breakfast meetings. (Some events are outside normal shift hours and may include some evenings and weekends)
• Visit target referring practices educating referrers on services offered by facility and effectively conveys benefits of the business relationship.
• Identify barriers and communicates to leadership using CRM system. Is responsible for Issue Resolution processes and works to implement solutions and completes follow-up meetings to gain or retain business.
• Develop understanding of customer’s business and challenges, and uses that understanding to develop sales plan and customer focused solutions.
• Prepares and presents sales reports as required by leadership to identify trends, additional business opportunities and obstacles to business growth.