Relationship Manager

at  Hire Space

ABOUT US

Hire Space is a leader and pioneer in event technology, both in the UK and globally. We are at the forefront of a vibrant and fast-changing industry that is seeing a renaissance since the pandemic as companies seek to bring people together.
We operate the UK’s largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million event planners each year. Our clients include Google, Facebook, Red Bull, MAC Cosmetics, UNICEF, and Dr. Martens. Separate to the online marketplace, our technology and team also power the global event functions at a number of well-known companies.
In addition to our well-known technology and expertise in venue finding, we have built a reputation for delivering world-class events both in-person and online through our own event platform, Arena.

THE ROLE

As Relationship Manager you are the face of Hire Space to some of our top client accounts, and are responsible for increasing their value and providing exceptional service with us, so they love what we do and keep coming back.
You’re responsible for creating a culture of excellence, and for setting exemplary standards for relationship management, product development and sales best practice.
As a key point of contact for a portfolio of accounts, you’re responsible for building value by increasing revenue from those accounts through exceptional service and impeccable communication. You work closely with the wider Hire Space team on ensuring clients are engaged at all times.
You manage your own accounts, continuing to drive value and increase revenue in those accounts, and serving as an inspiration to your team and/or colleagues.
You proactively increase your customer rebook rate by demonstrating exceptional customer service and sales best practice, through your high level of industry and product knowledge, and your excellence as a relationship manager and builder of valuable relationships. You go above and beyond to ensure your clients receive the best possible experience with us at all times.
You exemplify great sales practice to further develop your clients, and drive revenue through Hire Space. You ensure that these clients are retained, and that they are consistently happy with our service.
Ultimately, you’re an ambassador for Hire Space in the industry, representing Hire Space at events and building a network of relationships with venues, suppliers and clients. You demonstrate the Hire Space values at all times in your interactions with our venues and clients.

KEY RESPONSIBILITIES

• Proactively engaging clients. Prompting for new enquiries and new contacts within their company, and sourcing & managing venues & suppliers for their events
• Managing events for the full event calendar for your accounts; increasing our share of wallet by ensuring we’re working on as many of our clients’ events as possible and that they are aware of the full scale of our services; providing an exceptional level of customer service to your accounts at all times
• Increasing our spend-per-account through building strong relationships; going “above and beyond” to provide a level of service that will build client trust in the Hire Space service
• Undertaking discovery qualification throughout all interactions, encouraging companies which qualify to sign an MSA with our Hire Space 360 service.
• Following account management processes to ensure our clients get the best service, are aware of all of our products and have the highest possible lifetime value.
• Increasing share of spend and frequency of clients through face-to-face meeting (and otherwise) as supported by the CRM and Business Development functions
• Keeping the CRM up to date with information for key accounts, including event calendar, preferences, along with anything else which will help us to track client interaction and give a better service to our clients
• Qualification of early stage accounts for suitability for our services in partnership with Business Development; setting an exemplary standard in your implementation of best practices.
• Liaising with other suppliers as required by clients in line with the account management product offering.
• Maintaining a high level of industry knowledge, industry trends, venue knowledge, events knowledge and to be seen as an Expert in the events industry
• Building relationships with your industry bookers, pitching Hire Space 360 to clients