Relationship Manager - NDIS

at  Mable

KEY ACCOUNTABILITIES

• Work closely with the Head of B2B to develop Mable’s strategy for building closer partnerships with Disability organisations and plan managers, setting clear goals, and driving performance to deliver strong growth results.
• Be the key point of contact for Disability Provider partners and Plan managers with the goal of understanding their needs & working back with internal teams to support our partner’s requirements.
• Develop strategies to maintain and grow our Disability partnerships, developing our approach to account management.
• Represent Mable at industry events, conferences, and networking opportunities to increase visibility and establish thought leadership in the disability sector.
• Be the voice of our customers internally, participating in cross-functional Segment teams as appropriate to share insights and to build and refine our product and service offerings.
• Participate in special projects as required to deliver against business objectives.
• Undertake other duties and responsibilities as required.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience in managing corporate relationships and projects and working with multiple stakeholders to deliver results.
• Demonstrated research and analysis skills to identify new opportunities and assess opportunity and alignment.
• Demonstrated ability to manage stakeholder relationships at all levels, negotiating contracts with C Suite and training coalface teams to enable engagement.
• Experience providing high-level customer service delivery.
• Demonstrated track record leading account management to deliver and exceed ambitious targets.
• Self-directed with experience and a passion for building out a new process.
• Excellent communication skills and business judgement, with a demonstrated ability to engage credibly and confidently with senior executives.
• Experience building and maintaining a culture of high performance, strong accountability, deep customer empathy, and successful teamwork.
• Strong understanding of the disability or aged care sectors.

INCLUSION AT MABLE

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia’s largest and fastest growing healthtech platforms.
We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.
The purpose of the Relationship Manager - Disability is to drive growth and expansion by identifying and pursuing strategic opportunities with existing and new disability provider partners and plan managers.
The Relationship Manager - Disability will lead Mable’s disability partnership accounts nationally. This is a B2B role focused on retaining and growing existing partnerships to deliver desired business outcomes. You will have a comprehensive understanding of the external disability provider environment and will partner with internal stakeholders, including Product, Data, and Marketing, to develop solutions to meet existing and partner needs.