Relationship Officer

at  bankfab

COMPANY DESCRIPTION

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

SPECIALIST SKILLS REQUIRED FOR THE JOB:

Core Skills

Technical Skills

• Leadership & team management
• Good knowledge of BB products
• Service quality & customer handling skills
• Good Computer skills; Excel, word, PP
• Motivated & Proactive approach
• Competitive and ability to work in multi cultural environment
• Ability to develop & strengthen relationship between team & customers
• Good knowledge of BB products, compliance policies & services
• NTB Business development abilities

JOB KNOWLEDGE, SKILLS AND EXPERIENCE

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross Selling opportunity for Other Business Divisions of the Bank

QUALIFICATIONS & EXPERIENCE:

Education required : University Degree / MBA / PGDM / Sales diploma or certification preferable.
Experience : 3 – 5 years of experience in Banking or in a Financial Industry

JOB PURPOSE:

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

BE COMMERCIALLY EFFECTIVE IN THE ROLE AND CONSISTENTLY KEEP CUSTOMER/CLIENT AS FOCUS & ENSURE EXCELLENT CUSTOMER SERVICE BY DELIVERING QUALITY CLIENT ON-BOARDING EXPERIENCE.

• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

PARTICIPATE IN THE ASSIGNED PEOPLE DEVELOPMENT AND L&D PROGRAMMES. TAKE ACCOUNTABILITY FOR OWN DEVELOPMENT BY ACTIVE ENROLMENT AND PARTICIPATION WITH CLOSE COORDINATION WITH RESPECTIVE TEAM

• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes