Relationship Officer - Petaling Jaya

at  OCBC Bank

Relationship Officer - Petaling Jaya - (25000039)

• Meeter-Greeter for Centre
• Attend to all walk-in & regular clients
• Refer potential clients to RMs for sales / investment opportunities
• Answering calls (e.g. inquiries on transactional banking, membership services, products offered, account balances, currency rates etc) and if necessary, direct calls to RMs
• Make telemarketing calls to Premier Members especially during campaign periods and/or other promotional activities / events
• Achieve pre-determined monthly / yearly sales targets
• Achieve the targeted penetration rate on ‘low activity’ accounts and ‘borderline’ Premier qualified members
• Achieve the pre-determined number of customer calls to be made monthly
• Prepare and consolidate sales and performance report to RMs
• Attend sales events, road shows and other promotional activities, where necessary

Qualifications

• Preferably 1 year experience in sales or sales and service related capacity
• Pleasant personality with focus on customer service
• Good interpersonal and communication skills to interact effectively at all levels
• Able to work independently with minimal supervision
• Team player with the ability to demonstrate good teamwork amongst colleagues
• Self-motivated, dedicated, committed to delivering results
• Possess a positive attitude, initiative, responsible and takes ownership of issues

Primary Location: Malaysia-Kuala Lumpur-Petaling Jaya
Job: Customer Service
Organization: MAL CFS - Premier Banking (Petaling Jaya)
Schedule: Permanent
Job Posting: 21-Jan-2025, 9:45:24 P

Please refer the Job description for details