Relationship Support Officer

at  Prairie Centre Credit Union

A PASSION FOR THE PRAIRIES

The Prairies – our home and way of life. Prairie Centre was born on the prairies in 1993 as a result of a merger between five like-minded credit unions in the West Central region of Saskatchewan. Since then, 10 more branches have joined, making Prairie Centre the largest rural-based credit union in Saskatchewan.
Much like the members we serve, our determination, grit, and passion for the prairies is what helped us grow to a full-service financial institution; serving over 17,000 members, managing over $1.5 billion in assets, and employing over 190 people.

QUALIFICATIONS:

• High school diploma is required. Prior experience administrative or financial services experience is an asset
• Knowledge of risk management, confidentiality, security, and fraud prevention policies is an asset
• Proven computer and keyboarding skills, including familiarity with Microsoft Office, and excellent communication skills are essential
• Outstanding customer service abilities coupled with a proactive approach to supporting colleagues
• Ability to prioritize and complete tasks within tight deadlines while maintaining a high level of quality and accuracy

ALL CANDIDATES UNDER CONSIDERATION FOR EMPLOYMENT MUST SUCCESSFULLY UNDERGO A CRIMINAL BACKGROUND CHECK, CREDIT ASSESSMENT, AND OBTAIN A FIDELITY BOND TO MEET THE QUALIFICATIONS FOR THE POSITION.

For additional information on this opportunity, please contact Alissa Clemens, Mobile Manager Member Service & Support at 306.882.5626 or via email at alissa.clemens@pccu.ca. To apply, please submit an electronic copy of your cover letter and resume by August 16th, 2024, to: careers@pccu.ca
We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

Reporting to the Manager Member Service & Support, the Relationship Support Officer holds a pivotal support role within a highly functional team environment. This position offers administrative and member-facing assistance to our branch staff. Working within a team of meticulously organized support professionals, the Relationship Support Officer is dedicated to prioritizing member documentation and service, ensuring a streamlined experience for our members.

• Administrative Support: Conduct administrative activities associated with supporting internal colleagues to meet member needs. Ensure all assigned administrative tasks are completed in a timely manner, with a high degree of accuracy and attention to detail.
• Communication: Demonstrate adept internal communication skills and effective triaging capabilities to ensure seamless information flow within the team, reaching out to colleagues for additional information when needed.
• Member Engagement: Suggest suitable financial products based on member needs and connect members with internal resources. Respond to member requests promptly, answering questions (over the phone and in person) with an emphasis on delivering an exceptional experience.
• Compliance: Maintain compliance standards in all member interactions and documentation.
• Service Excellence: As an internal service champion, uphold the highest standards of support teamwork, and collaboration.