Release of Information Clerk -- HEALTH INFORMATION MGMT -- 99 J D Anderson

at  Mon Health

JOB SUMMARY

Release of Information Clerk coordinates the proper release of information on all requests received for medical information, including locating, copying, mailing and billing in a timely and efficient manner.

EDUCATION :

• High School Diploma or GED (Required)
• Associate’s Degree (Required)

EXPERIENCE/PHYSICAL REQUIREMENTS :

Demonstrated experience in release of information and confidentiality; working knowledge of data retrieval and computer/word processing; previous experience release protocol preferred. Ability to deal with effectively with the public. Must possess reading, writing and mathematical skills and ability to understand written instruction. Light Work: Frequent lifting and/or carrying of objects weighing up to10 lbs with a maximum lifting of 25 lbs.

Release of Information (ROI) Prepares request by recording date received, MRN & FIN# on request. Analyzes authorization to ensure its authenticity. Reviews request to correctly identify information being requested. Ensures that only information requested is released. Identifies the correct patient’s information is produced. Ensures charts are processed and released within time frame outlined in ROI policy. Verifies supporting documents for patient representative such as power of attorney, healthcare surrogate or other legal representation. Provides complete and accurate medical records for review by lawyers, outside agencies and/or third party payers. Coordinates Subpoenas, Court Orders, and Search Warrants with MGH Legal Service Representative. Accurately logs (enters) all requests in ROI correspondence system within hours of receipt Accurately prepares all invoices for distribution to requestor according to protocol as applicable. Accurately records all payments received in ROI correspondence system. Records release detail on releases and places in designated clerk area for scanning in EHR. Answers ROI phone calls, retrieves messages, and returns phone calls. Understands and follows all ROI guidelines, State/Federal Regulations, and HIPAA requirements for release of information. Addresses customers in a polite, courteous, and respectful manner. Logs calls for service when necessary. Maintains a good working relationship with inter and intra departmental personnel. Customer Service Works with other members of HIM staff to provide solutions to customer problems in a timely manner. Always demonstrates professional approach to customer issues. Actively listens to customer needs and concerns. Communicates with customers and gives them accurate, reliable, competent and timely information regarding their requests in a professional manner. Performs Other Duties as Required Attends staff meetings and attends internal education sessions as scheduled. Maintains required job knowledge and related certifications (e.g. licensure and credentials, continuing education etc.). Performs other duties as required.
Work Schedule : Days
Status : Full Time Regular 1.0
Location : 99 J D Anderson
Location Of Job : Mon Health Medical Center
Disclaimer:
I understand that this document is intended to describe the general nature and level of work being performed. The statements in the documents are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.