Relief Connect Derby Customer Service Assistant

at  Derby City Council

Application closing date
14/10/2024
Working Pattern
As specified
Salary
Grade: C £23,500 – £23,893 a year pro-rata - starting hourly rate £12.18 an hour
Contractual hours
0
Basis
Part time
Job category/type
Customer Services
Attachments
Blank
Job description

EXPERIENCE:

1. Previous experience in a receptionist, administrative assistant, or customer service role is beneficial but not always required.
2. Familiarity with managing telephony systems, handling mail, and maintaining records can be advantageous.
   Why Choose Us
3. Impactful Role: Play a pivotal role in creating a welcoming and supportive environment for our diverse business community.
4. Economic Growth Contribution: Contribute directly to the economic growth efforts of our community and city.
5. Professional Growth: Embrace opportunities to enhance your skills, collaborate with a dynamic team, and grow within a dynamic organisation.
6. Work-Life Balance: Enjoy the benefits of part-time hours (21 hours per week) and flexible Monday to Friday schedules.
7. Inspiring Location: Work within the Connect Derby Buildings, surrounded by creativity, innovation, and opportunity.
   Ready to Empower Economic Growth? Apply Now
   Join us in championing customer service excellence and being a catalyst for positive change. If you’re enthusiastic about contributing to a thriving community, connecting with diverse individuals, and playing a key role in regeneration efforts, we invite you to apply and become an integral part of our dedicated team.

IMPORTANT INFORMATION

Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application form please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are ‘at risk’ of redundancy, requirements to redeploy to another suitable role will apply and take priority.

In this role, you will be the welcoming face of Connect Derby, dedicated to providing exceptional customer support. Your responsibilities will encompass:
Communication and Interaction:
1. Greeting and welcoming visitors, clients, and employees.
2. Answering incoming calls and managing telephone enquiries.
3. Responding to emails and relaying messages effectively.
4. Providing information and directions to visitors.
5. Managing and sorting post and taking deliveries
Administrative Support:
1. Performing data entry and maintaining records.
2. Managing filing, faxing, photocopying, and document preparation.
3. Handling incoming and outgoing mail and deliveries.
4. Managing room bookings and coordinating schedules.
5. Accurately delivering and recording rechargeable services