Relief Night Auditor/Guest Registration Manager

at  YMCA of the Rockies

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 225,000 annually. The Relief Night Auditor/Relief Guest Registration Manager is primarily responsible for covering the days/nights when the regular Night Auditor and any of the Guest Registration Managers are off (including extended time off for vacation, holiday, sick time, etc.).
The Night Auditor is primarily responsible for the following: running computer programs and reports, auditing daily accounting transactions, providing guest services between 11:00 PM and 7:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc.
The Guest Registration Manager is primarily responsible for overseeing their shifts at the Front Desk with a high priority on guest service; managing Guest Registration seasonal staff & volunteers; and is responsible for accurate guest folio charges, income audit and related duties.

REQUIREMENTS/QUALIFICATIONS:

• One or more years of relevant college education or at least one year of relevant (e.g., Night Audit, Accounting and/or Hospitality) experience.
• Must have basic computer skills, and the ability to learn the YMCA property management software (HotelKey).
• Ability to accurately communicate in verbal and written forms, including: accurate completion of emergency and incident reports, service logs, emails to management regarding concerns and significant events that occurred during the shift.
• Reliable attendance. This position is difficult to fill on short notice. The employee must have consistently good attendance and provide advanced notice as much as possible for time off. The employee must regularly arrive on time for their shift.
• Able to speak, understand and write English proficiently.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.
  Note: Employees are held accountable for all duties of this job.
  This job description is not intended to be an exhaustive list of all duties, responsibilities,
  or qualifications associated with the job.