Relief Scheme Coordinator

at  Trivallis

ABOUT US…

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.
We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

HOW TO APPLY…

If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience and knowledge we’re looking for.
We will also be holding a Pop In Day at Gwaunruppera Sheltered Housing Scheme, Llantrisant CF72 8QR between 11am and 2pm on Thursday 26th September 2024 where you can come and chat to us about the role and submit an application.

Further information about our Sheltered Housing Scheme is available at:

• Sheltered and supported housing - Trivallis

The closing date for receipt of applications is Midnight 04 October 2024. Interviews will take place on 14 and 15 October 2024.
If you would like to discuss this role, please contact Christine Stephens, Sheltered and Supported Housing Manager on 07458118440
The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.
If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector

You will provide a scheme-based housing management service, ensuring effective management of vacant units, estate management and compliance with building maintenance requirements including periodic testing to meet Health and Safety requirements. You will also:

• Induct new tenants and identify housing support needs.
• Collaborate with external agencies and teams.
• Review wellbeing and safety plans; refer for support as needed.
• Make welfare calls for short-term needs.
• Assist in maintaining Erosh and RNIB accreditations.
• Join annual service charge meetings with tenants.
• Address and coordinate responses to anti-social behaviour complaints.
• Help develop and sustain tenant consultation processes.
• Facilitate social activities, manage guest room lettings, and collect TV license fees.
• Attend case conferences and similar meetings.
• Consult with tenants on scheme ‘wish list’ purchases.
• Participate in the out-of-hours rota

WHAT YOU’LL DO…

We have 23 sheltered schemes in Rhondda Cynon Taff, available to people aged over 60. We also have several supported housing schemes for people who need additional social care.
As the Scheme Co-ordinator, you will be at the center of a customer-focused sheltered housing service that ensures an ethos of independence and empowerment to all residents. Your exceptional people skills will enable our residents to thrive as part of the community while providing them with all the support to facilitate independent living.

WHAT YOU’LL BE RESPONSIBLE FOR…

You will provide a scheme-based housing management service, ensuring effective management of vacant units, estate management and compliance with building maintenance requirements including periodic testing to meet Health and Safety requirements. You will also:

• Induct new tenants and identify housing support needs.
• Collaborate with external agencies and teams.
• Review wellbeing and safety plans; refer for support as needed.
• Make welfare calls for short-term needs.
• Assist in maintaining Erosh and RNIB accreditations.
• Join annual service charge meetings with tenants.
• Address and coordinate responses to anti-social behaviour complaints.
• Help develop and sustain tenant consultation processes.
• Facilitate social activities, manage guest room lettings, and collect TV license fees.
• Attend case conferences and similar meetings.
• Consult with tenants on scheme ‘wish list’ purchases.
• Participate in the out-of-hours rota.

To thrive in this role, you will ideally have:

• Knowledge of tenancy management, including ASB and neighbour disputes
• Experience of working with the general public, particularly people of pensionable age and an awareness of age-related issues, including Safeguarding
• An awareness of Health and Safety
• Intermediate knowledge of Microsoft packages and IT systems
• The ability to work confidentiality in line with current Data Protection arrangements
• A commitment to a customer focused service
• The ability to manage and prioritise own workload
• A commitment to working as part of a team
• A full driving license and access to a ca