Relief Security Officer

at  Mitie

LOCATIONS - SWR STATIONS – CLAPHAM, VAUXHALL, WIMBLEDON, RICHMOND.

Job Description
Pay rate: £12.50ph
Job Title: Relief Security officer
Reports To: Supervisor / Operations Manager
MAIN PURPOSE OF JOB: To conduct security patrols on the station according to a pattern provided by the DfT and client.
The security officer member reports to the Supervisor/Operations Manager/Account Manager in relation to their responsibilities and performance.
Responsibilities can be broken down as follows:
Operational
1.
Ensure all stations are safe, anti-social behaviour is minimalized and all incidents are recorded in line with Mitie company policy.
2.
The Security Officers are responsible for responding to any Incidents as appropriate and for ensuring that the Duty Station Manager and Station staff are informed by proactive use of the stations radios. Good clear spoken instructions are required for this operation and you may need to liaise with customers to help and assist in any travel / local information. The Security Officer is required to learn and have understanding of the local information and is to use the local boards provided to help and assist any customers.
3.
Security officers may be required to carry out full patrols of the Station / Depot and all areas within its perimeter, tagging mechanism may be provided to log all patrols undertaken however guidance/training will be provided. You will be given a clear outline of your tagging areas and time line to tag.
4.
As a Security Officer, you must ensure that all Station / Depot procedures are adhered to with regards to emergencies and safety which may also be informing customers and staff. A high priority for all stations is to ensure all personnel stand behind the yellow line and that the local regulations are adhered to.
5.
To carry out agreed tasks given by the Mitie management / supervisors or station duty manager.
6.
Be fully conversant with your stations Evacuation Plans implementing actions as detailed in section 3.1 of these Assignment Instructions. The Mitie management team will provide full training and documented refresher training as required.
7.
Undertake and record all Station Security Searches as defined by the Department for Transport category of your station including lifts / disabled ramps / toilets where appropriate and as directed by Station staff & Mitie Management Team.
8.
Assist customers on the station but when assisting with prams/buggies the staff member must only carry the pram/buggy as the customer must be responsible for carrying the child.
9.
To fully support the running of a right time railway considering train performance in all duties, including reporting delayed trains and reasons for the delays to SWR operational control.
10.
The Security Officer must also take the lead in actively discouraging any anti-social behaviour on the station / depot to help minimise any risk to staff and Passengers.
11.
Taking the lead in whether a BTP, Police or Emergency Service response is required and for keeping station staff fully briefed until they arrive. A clear outline of the Incident must then be drawn up by the Security Officer in the “Incident Report” form and detail must include what happened and the action initiated.
12.
All designated platforms must be searched thoroughly during your security searches and the tag located in the area must be tagged as well at all times.
13.
All HOT and WHAT principles must be adhered to and carried out.
14.
Any suspicious packages or persons must be reported to the DSM or BTP on site immediately.
15.
Report faults, health & safety issues and escalate complaints to supervisors .
16.
Be fully conversant with your stations Evacuation Plans and implementing actions. The STM management team will provide full training and documented refresher training as required.
17.
Comply with the client & Mitie Accident and Incident reporting process.
18.
Any incidents whether minor or serious, must be reported to client management and the BTP.
19.
Ensure that you adhere to Client KPIs and that all necessary patrolling, and customer service duties, electronic tagging, booking on and off and reporting functions are carried out in line with requirements.
20.
Escalation of advice for corrective action to be taken where unsatisfactory remarks have been obtained (or adverse comment) by any client and proactivity in carrying out actions self. Ensure all actions on trackers are closed out within timelines.
21.
Provide support to front line staff to maintain a high level of service delivery to the client.
22.
Ensure that any equipment issued to staff is well maintained and in good working order.
Good news and praise – ensure feedback of good news stories for the Mitie Newsletter, Daily Social Media updates and recommendations for reward and recognitions schemes such as Mitie Star. Ensure good news stories and top performing staff are brought to the attention of senior management monthly in the form of nominations and reports for good performance to be rewarded.
23.
Seek to promote and grow the business of Mitie at every opportunity.
Experience and Skills Required for This Role
PTS card desirable
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Customer Excellence
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Leadership
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Planning and Organisational
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Time Management
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Training
-
HR Knowledge
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Managing people
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Client relationship management
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Encourage and influence people to get the best from them
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Provide good judgement
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Communication – written and verbal
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Report Writing – quality complaints and investigation reports
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Attention to detail
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Please refer the Job description for details