Relief Shop Manager - West End

at  Mountbatten Hampshire

Post: Relief Shop Manager - predominantly West End
Line manager: Retail Area Manager
Accountable to: Head of Retail Business Development
Salary: £11.86 per hour – actual £4,019.47 per annum
Hours: 6.5 hours per week

SALES

· Achieve profit targets, advising of any concerns to the Retail Area Manager
· Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times
· Actively support any fundraising promotions as required by Mountbatten
· Implement any promotion in your shop as advised by Mountbatten
Shop Appearance
· Maintain a high standard of presentation, both in the windows and the interior of the shop
· Ensure the sales floor layout is as per the current guidelines in conjunction with the Retail Area Manager
· Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
· Ensure the window and in-store displays are relevant and of a good standard
Stock
· Price stock at a consistent level in accordance with Mountbatten price guides
· Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times
· Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits
· Ensure there is adequate stock available on the shop floor at all times, on all key lines including hanging and non-hanging, ticketing, sizing and dating all clothing as appropriate
· Actively ask and promote Gift Aid to all customers
· Ensure the quality of stock is of an acceptable standard
Stock Areas
· Keep stock areas organised, uncluttered and promote safe working practices.
· Ensure no stock is hoarded in the shop, in accordance with Mountbatten procedures
Volunteers
· Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities
· Promote a happy working environment to increase efficiency and job satisfaction
· Assist in the recruitment and training of Volunteers including all Health and Safety
· Encourage volunteers to take on key roles and extra responsibility
· Communicate any concerns in relation to volunteers to the Retail Area Manager/Volunteer Coordinator
· Organise and manage the volunteer’s rota, ensuring everyone is aware of their hours of work
Administration and Security
· Complete all relevant administration on time in accordance to our policies and procedures
· Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate
· Bank takings in accordance with Mountbatten procedures
· Order consumables/stationary as necessary
· Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times
· Notify the Retail Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers)
· Report immediately any concerns regarding abuse/incidents of unacceptable behavior either by or towards customers, members of the public, employees or volunteers
· Liaise with the Retail Area Manager as required to request holiday, report absences and organise cover for the shop
· Attend all Shop Manager meetings as required
· Provide cover, as requested, at any of the other Mountbatten retail outlet when required.
Health and Safety
· Provide a safe environment that protects all employees, volunteers and the public
· Comply with all health and safety regulations as per Mountbatten’s health and safety policy and procedures
· Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Retail Operations Manager when required
· In conjunction with the Retail Area Manager set and pursue sales targets and initiatives
· Ensure that all shop management and working practices follow Mountbatten policies and procedures
General

OVERVIEW OF ROLE:

Provide support at manager level in the designated Mountbatten retail outlet as required in order to maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration during the absence of the Shop Manager.
Responsible for motivating and training employees and volunteers who work in the shop ensuring that they maintain our high standards at all times. Create a team spirit in the shop in line with Mountbatten’s Values to deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the values and reputation of Mountbatten.
Liaise with other departments within Mountbatten, including Fundraising, Finance, Human Resource Teams and Voluntary Services.