Remote Command Center
at Cognizant
Guadalajara, Jal., Mexico -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Nov, 2024 | Not Specified | 12 Aug, 2024 | 3 year(s) or above | Usability,Network Connectivity,Disposal,Servicenow,Remote Troubleshooting,Customer Service Skills,Root Cause | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WE’RE HIRING!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Engineer
Objectives of this role
Remote Command Center Engineer (3+ years of experience) capable and responsible for:
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Support Site Services team in IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Knowledge in basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice, manufacturing / lab IT systems etc
- Activities that are undertaken as part of RCC services are (but not limited to): Remote Troubleshooting and Resolution, Remote SW installation and repair, Installation Issues, Outlook Issues, Mapping Drive, Laptop Configuration, Mobile Configuration etc
- Good communication and customer service skills
- Knowledge in ITIL practices, ServiceNow, Remote troubleshooting tools, SCCM etc
Responsibilities:
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Support Site Services team in IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Knowledge in basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice, manufacturing / lab IT systems etc
- Activities that are undertaken as part of RCC services are (but not limited to): Remote Troubleshooting and Resolution, Remote SW installation and repair, Installation Issues, Outlook Issues, Mapping Drive, Laptop Configuration, Mobile Configuration etc
- Good communication and customer service skills
- Knowledge in ITIL practices, ServiceNow, Remote troubleshooting tools, SCCM et
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Guadalajara, Jal., Mexico