Remote Customer Care & Revenue Manager Spanish Speaker (m/f/d)

at  RoomPriceGenie

About RoomPriceGenie
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!
We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results.
Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Are you ready to make a real difference in the hospitality industry? As a Customer Care & Revenue Manager at RoomPriceGenie, you’ll be the trusted advisor to our Spanish-speaking clients, helping them optimise their revenue management strategies and fully leverage our platform. Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system.

At RoomPriceGenie, we value creativity, problem-solving, and a client-first mindset. Your insights will directly impact how we grow, and your proactive approach will ensure clients stay happy and engaged throughout their journey with us.

• Conduct performance review sessions, identifying areas for improvement and proposing upselling opportunities to help clients achieve their business goals.
• Deliver tailored training sessions based on individual client needs, such as onboarding new teams, refresher training, or addressing specific knowledge gaps.
• Proactively monitor account health, identifying performance trends, addressing potential issues before they escalate, and ensuring client satisfaction.
• Oversee the support inbox and chat requests, particularly for Spanish-speaking clients, addressing queries and escalating issues when necessary.
• Serve as the primary point of contact for key clients within the Spanish market, guiding them through their revenue management strategies and maximising their success with our system.
• Work closely with the Product team to relay customer feedback, helping refine our platform to meet the real-world needs of our clients.