Remote Customer Lending Representative - Sales

at  LoanDepot

POSITION SUMMARY:

Our Customer Lending Representatives are the heartbeat of loanDepot’s sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!

REQUIREMENTS:

• 2+ years of Customer Service and/or Sales experience required.
• 2+ years of outbound Call Center Experience required.
• Ability to handle high volume phone calls and various rebuttals required.
• Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
• Proficient Computer and Data Entry Skills required.
• High School Degree or equivalent required; Bachelor’s degree preferred.

• Handle 200-300 calls per day on an outbound dialer.
• Provide excellent customer service to prospective customers and builds rapport quickly.
• Verify information submitted by the consumer through an online inquiry.
• Identify customer’s goals and objectives.
• Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.