Remote - Customer Service Representative - Bilingual

at  Nordia Inc

Overview:
Every day, thousands of Nordia representatives provide solutions and build trust with the customers of our professional partners across Canada. Are you interested in new technologies and customer service, and looking for a position that lets you work from home? An opportunity for a Customer Service Representative - Bilingual is now available on our Moncton team.
In this role, you’ll provide solutions to customers of Canada’s largest telecommunications company, including first-rate advice and expertise on cell phone products and services.

Qualifications:

• Available to work full-time in the following time slots:
• Monday to Friday, 7:00 a.m. to 12:00 a.m. EST;
• Saturday from 7:30am to 9:00pm EST;
• Sunday from 10:00 am to 8:00 pm EST.
• Reside within 100 km of the Nordia centre in Moncton;
• High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Excellent communication and interpersonal skills;
• Ability to multi-task in a computerized environment;
• Problem-solving attitude;
• Completed high school diploma or equivalent;
• Bilingualism - you will be required to interact with both French and English speakers in Canada

• Provide direct support to clients regarding their mobile products and services;
• Increase customer satisfaction and loyalty by providing solutions adapted to the problems expressed;
• Promote complementary solutions according to customer’s needs and habits.

Qualifications:

• Available to work full-time in the following time slots:
• Monday to Friday, 7:00 a.m. to 12:00 a.m. EST;
• Saturday from 7:30am to 9:00pm EST;
• Sunday from 10:00 am to 8:00 pm EST.
• Reside within 100 km of the Nordia centre in Moncton;
• High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Excellent communication and interpersonal skills;
• Ability to multi-task in a computerized environment;
• Problem-solving attitude;
• Completed high school diploma or equivalent;
• Bilingualism - you will be required to interact with both French and English speakers in Canada.