Remote Mandarin Bilingual Member Engagement Coordinator

at  BeneLynk

POSITION SUMMARY

We are actively seeking experienced and outstanding Mandarin/English speaking Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.
Our outstanding Member Engagement Coordinators will be trained on how to educate members on resources available to them within their community and programs that offer potential savings that can improve their quality of life. Preference for candidates who have some background in sales or other qualifying customer service attributes. We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be.

QUALIFICATION REQUIREMENTS

• Education – High School or General Education Degree (Preferred)
• Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Customer Service and persuasion skills are a must Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
• Language Skills – Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Mandarin).
• Reasoning Ability – Ability to align and communicate appropriate resources and programs based on member’s qualifications.
• Network Capability – Reliable and high-speed internet connection is a must.
• Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.
• Experience in benefits enrollment and social programs is a plus.
• Remote experience a plus.

Please refer the Job description for details