Remote Member Engagement Coordinator

at  BeneLynk

REMOTE MEMBER ENGAGEMENT COORDINATOR

We are actively seeking experienced and outstanding Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.
Our outstanding Member Engagement Coordinators will be trained on how to educate members on resources available to them within their community and programs that offer potential savings that can improve their quality of life. Preference for candidates who have some background in sales or other qualifying customer service attributes. We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. If you are Bilingual, you are encouraged to apply!

QUALIFICATION REQUIREMENTS

• Education – High School or General Education Degree (Preferred)
• 
  Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Customer Service and persuasion skills are a must. Sales experience is a must with the ability to engage individuals over the phone, data entry, and related computer skills.
• 
  Language Skills – Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Spanish) preferred.
• 
  Reasoning Ability – Ability to align and communicate appropriate resources and programs based on member’s qualifications.
• 
  Network Capability – Reliable and high-speed internet connection is a must.

Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.

• Experience in benefits enrollment and social programs is a plus.
• Remote experience a plus.

New Hire Training Expectations
Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.
September 30th New Hire Training class will begin on Monday, September 30, 2024 and continue through October 25, 2024. The 4-week training class hours will be Monday through Friday, 9AM – 6PM Eastern Time

We Offer Competitive Salaries And Benefits:

• Monthly bonus incentives
• Medical, dental, vision, and employee assistance program benefits
• 401K match
• 23 paid days annually
• Business casual dress
• Streaming Service Reimbursement
• Monthly recognition
• Weekly trivia games
• Excellent growth & advancement opportunities

Work Environment
This role is a remote position.
BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space.
Position Type/Expected Hours of Work
Full-time Non-Exempt (Hourly)
Hours vary.
Salary:
$18.50 - $20.00 Per Hour, depending on experience
EEO Statement
At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person’s merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.
It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company’s EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it’s just the right thing to do and we hope that you think so too.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.
E-Verify
BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
Offer of employment is contingent upon the results of a required background and drug screening.
* Applicants such as Call Center Representatives, Contact Center Representatives, Customer Service Representatives with Inside Sales are encouraged to apply.
Applicants with prior experience in benefits enrollments are encouraged to apply

ESSENTIAL RESPONSIBILITIES

• Meet production/departmental goals by answering inbound/outbound calls to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits.
• Review member’s needs and provide assistance with general social programs.
• Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI).
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
• Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
• Participate as required in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly.
• Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
• Other duties as assigned.

Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.

• Experience in benefits enrollment and social programs is a plus.
• Remote experience a plus