Remote Optimisation Engineer

at  Optimised

At Optimised we firmly believe that the climate emergency is the greatest challenge facing our generation. With our roots in delivering energy saving and decarbonisation programmes for businesses over two decades, our Engineering team leads the way in implementing building optimisation for our clients.
As one of three teams within the Managed Services Division (alongside Energy Procurement and Bureau & Recharging) the Remote Optimisation Centre (ROC) is one of our primary means of delivering a positive impact for our clients, spanning energy, carbon savings through ongoing monitoring and optimisation.
Were looking for a Remote Optimisation Engineer to join Optimised and help us achieve our mission to deliver innovative solutions that help businesses make the two degrees of change, by being responsible for providing remote technical support for our clients across all sectors, with a focus on helpdesk management, basic remote energy investigations, and remote Planned Preventative Maintenance, that contribute positively to decarbonisation.
If you are passionate about what you do, wed love to hear from you!

ABOUT US

Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.
With a combined team of highly trained professionals, Optimised operates from four office locations including Ashby, Blackpool, Bristol and Sittingbourne; providing national coverage. As a team, were easy going and take great pride in our work and were all striving to support sustainability.
Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.

INTERESTED?

If you are interested and think you can help us achieve our mission to net zero, please send your CV along with a covering letter via careers@optimised.net
We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.

• Manage helpdesk tickets in support of all ROC client requests within internal SLAs by being the first point of contact for our customers, delivering high quality support in critical periods, working to minimise down time in their business and overseeing correct escalation of customer concerns
• Produce internal reports containing issue and activity summaries
• Perform administrative data entry and system updates into internal & external CAFM software
• Conduct remote PPM service works according to an annual schedule of deliverables
• Operate across all types of clients from retail to commercial and hospitality buildings
• Through regular remote dial-ins conduct maintenance activities on pre-start checks, time schedules, set points, supervisory software and configure remote software back-ups whilst assessing and resolving issues relating to building energy efficiency.
• Prepare and issue remote PPM service reports on completion of each dial in
• Communicate professionally with all stakeholders including the client and third parties
• Triage of tickets with basic fault diagnosis and allocate Reactive / T&M work to appropriate resources
• Undertake reactive dial-ins when our clients call the ROC to troubleshoot and resolve controls issues relating to software
• Support Engineers onsite with fault resolution
• Manage incidents using the third-party portal processes.
• Carry out standard energy investigations using analytics tools (e.g. store overheating/cooling, passing valves)
• Implement operational/optimisation measures to HVAC or Lighting or Fridge operating parameters using IQ Vision/Head end graphics and strategy files where necessary
• Support the growth of the business by expanding skills through development and training as well as sharing knowledge and skills with others to aid in growth of the overall service delivery team
• Initiate and cultivate influential relationships with external stakeholders.
• Convey real passion and belief in the business and support the drive to a net zero world.
• Provide a contribution to continuous collaboration and innovation.
• Support managers in the provision of Health, Safety and Wellbeing in the workplace.
• Adhere to company policy, guidelines and standard operating procedures.
• Ensure you act as a role model, work collaboratively, act professionally and enhance positive morale and well-being at internal/external events.
• Adhere to and demonstrate our core values: Customer Intimate, Own The Outcome, Do The Right Thing, Innovate and Teamwork.