Remote Partnership Manager

at  Chess Wizards

ABOUT US:

At Chess Wizards, we believe that education should be exciting, motivating, and fun! Founded in 2002, our mission was to transform the culture of chess in Chicago. Today, we’ve expanded our programs to schools, park districts, and community centers across the United States, inspiring hundreds of thousands of children to think critically, solve problems, win graciously, and learn from defeat.

POSITION OVERVIEW:

We are seeking a professional and personable Partnership Manager with excellent communication skills to join our growing team. The ideal candidate will oversee a portfolio of existing clients, develop new business, and seek out new opportunities. Your goal will be to ensure outstanding customer service while meeting sales and client satisfaction targets.

• Manage a portfolio of 100-125 active accounts each semester
• Achieve sales and revenue goals
• Serve as the main point of contact for clients
• Build and maintain long-term relationships with clients
• Negotiate contracts effectively
• Resolve client disputes and respond to inquiries
• Provide regular reports on account performance
• Develop strategies to strengthen client relationships and explore new market opportunities
• Assist with critical client issues and escalations
• Retain clients through excellent service each session
• Meet company KPIs
• Maintain accurate CRM records and ensure data is up to date
• Oversee day-to-day operations
• Communicate weekly with instructors:
• Foster strong relationships
• Gather feedback on class quality
• Ensure instructors have all necessary supplies
• Collaborate with the sales team to onboard new clients
• Protect the privacy of student, school, and instructor data
• Assist with recruiting new staff as needed
• Contribute to developing the company culture and vision