Remote Project Manager - Site

at  Canon Business Process Services Inc

Overview:
Seasoned Project Manager to spearhead process improvement initiatives tailored for insurance industry workflows. This pivotal role centers on the execution of strategies that streamline operations, elevate organizational performance, and facilitate transformative business practices. Responsible for building and maintaining strong stakeholder relationships. Manage
stakeholders in navigating initiatives focused on strong, responsive, accurate communications. Responsible for managing the overall project plan, including identifying requirements, managing stakeholder expectations, and balancing competing project constraints such as scope, quality, schedule, budget, resources, and risks.

Responsibilities:

• Project Management: Define project scope, manage competing priorities, and meet deadlines. Use project management tools to track timelines, milestones, and performance.
• Stakeholder Engagement: Build and maintain strong relationships with senior client stakeholders, ensuring alignment on project goals, requirements, and progress. Proactively address issues and obstacles.
• Client Engagement: Serve as the primary point of contact for client inquiries, escalations, and satisfactio throughout the project lifecycle, including post-project support.
• Process Improvement: Analyze client processes to identify inefficiencies and implement solutions that enhance operational performance.
• Team Collaboration: Collaborate with cross-functional teams to meet program objectives and milestones in a timely and effective manner.
• Risk Management: Identify risks and implement mitigation strategies to ensure smooth execution of process improvements.
• Continuous Improvement: Promote a culture of continuous process enhancement by identifying and addressing areas for improvement.
• Change Management: Develop and execute change management plans, including readiness assessments, communication strategies, training, and work instructions.
• Analytical Skills: Apply analytical skills to solve problems, analyze data, and make decisions that impact project outcomes and workflows.
• Issue Resolution: Identify, manage, and resolve routine and critical project issues. Escalate to management as necessary.
• Client Relations: Manage client and stakeholder relationships, providing high-level updates, reports, and presentations.
• Site Collaboration: Work with Site Managers to address workflow challenges and changes.
• Sales Support: Support the development of new sales opportunities and process improvements, collaborating with program teams on proposals and budgets.

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)
• May encounter stressful situations, will need strong leadership, organizational and analytical skills daily
• Varied schedules may be required based on the needs of the project
• Work in an office environment but the purpose of the project may sometimes take them to non-standard workplaces.
• Some travel will be required (25-30% travel – based on project activity/requirements)

Qualifications:

• 4 year college degree. PMP certification is preferred.
• Minimum 7 years project management experience; minimum 5 years as lead project manager.
• Minimum of 2-3 years in program management with a concentration on client relationship management and process improvement initiatives, preferably within insurance industry.
• Experience in manual/automated management systems and emerging technology highly regarded
• Experience in Business Process Outsourcing, Print Management, Mail Services, Document Management workflows are highly regarded
• PMP or PgMP certification is highly regarded
• Lean Six Sigma certification certifications are highly regarded.
• Project Management Methodologies Agile Project Management basics a plus
• Experience in Microsoft Word, MS TEAMS, Excel, Visio, PowerPoint, OneNote, Smartsheet
• Advanced knowledge of Microsoft Excel & PowerPoint
• Proficient in industry standard Project Management software
• Experience with Power BI data analysis highly regarded
• Strong stakeholder management and communication skills.
• Experience with Lean Six Sigma or similar process improvement methodologies.
• Skilled in identifying, assessing, and mitigating risks in change and process improvement initiatives.
• Excellent problem-solving and decision-making abilities.
• Ability to meet quality and production standards consistently.
• Effective at managing time-sensitive tasks, including records request handling.
• Experience in motivating, coaching, and training staff.
• Willingness to work extended hours and overtime as needed.
• Advanced customer service skills with a professional attitude and appearance.
• Strong organizational, administrative, and time management skills.
• Exceptional written and verbal communication skills.
• Detail-oriented with the ability to manage multiple projects simultaneously.
• Team-oriented, collaborative approach to business.
• Experience working with users to evaluate, research, and recommend information management solutions.

• Project Management: Define project scope, manage competing priorities, and meet deadlines. Use project management tools to track timelines, milestones, and performance.
• Stakeholder Engagement: Build and maintain strong relationships with senior client stakeholders, ensuring alignment on project goals, requirements, and progress. Proactively address issues and obstacles.
• Client Engagement: Serve as the primary point of contact for client inquiries, escalations, and satisfactio throughout the project lifecycle, including post-project support.
• Process Improvement: Analyze client processes to identify inefficiencies and implement solutions that enhance operational performance.
• Team Collaboration: Collaborate with cross-functional teams to meet program objectives and milestones in a timely and effective manner.
• Risk Management: Identify risks and implement mitigation strategies to ensure smooth execution of process improvements.
• Continuous Improvement: Promote a culture of continuous process enhancement by identifying and addressing areas for improvement.
• Change Management: Develop and execute change management plans, including readiness assessments, communication strategies, training, and work instructions.
• Analytical Skills: Apply analytical skills to solve problems, analyze data, and make decisions that impact project outcomes and workflows.
• Issue Resolution: Identify, manage, and resolve routine and critical project issues. Escalate to management as necessary.
• Client Relations: Manage client and stakeholder relationships, providing high-level updates, reports, and presentations.
• Site Collaboration: Work with Site Managers to address workflow challenges and changes.
• Sales Support: Support the development of new sales opportunities and process improvements, collaborating with program teams on proposals and budgets