Remote Service Engineer - Image Guided Therapy
at Philips
Sydney, New South Wales, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Nov, 2024 | Not Specified | 10 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
JOB DESCRIPTION
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Responsibilities:
- Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our IGT systems and devices
- Create cases for customer calls, verifying contract entitlements
- Proactively monitor systems to achieve zero downtime
- Where a remote diagnosis is not possible, booking a time slot for an engineer to attend site, and if required order the appropriate parts in order to achieve a first-time fix
- Ability to provide efficient confirmation of parts availability, process part orders and provide field engineer with timely update on parts delivery
- Ensure both internal and external customers are kept informed as to next steps and in particular of any delays which may have an impact on the job
- Escalate technical issues when required as well as support field engineers with technical knowledge whilst performing handover
- Identify opportunities whereby we can improve customer experience
- Demonstrate agility to support cross-functionally across teams as required to ensure customers receive a consistent positive customer experienc
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Sydney NSW, Australia