Remote Sr. Customer Researcher (m/f/d)

at  RoomPriceGenie

About RoomPriceGenie
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!
We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results.
Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

As a Senior Customer Researcher, you’ll work closely with cross-functional teams to uncover deep customer insights, validate new concepts, and drive user-centered innovation. We’re looking for passionate individuals who thrive in dynamic environments and are excited to shape the future of hotel technology. Let’s build impactful, data-driven solutions together! As part of our team you will:
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Define, develop and validate new concepts (services, products, business models)

• Meet users, and help understand clients’ preferences and needs to create solutions that resonate with them
• Work hand in hand with engineers and business people to propose innovative solutions to answer these needs
• Quick-prototype and test concepts to collect early user feedback and iterate
• Document promising solutions to push them to development teams
• Feed RoomPriceGenie’s product & development roadmap
• Apply and promote user-centered innovation
• Apply the methodology of Design Thinking and the so-called micro-cycle which guides us to the discovery of innovative solutions:
• (Re-)Defining the problem
• Needfinding
• Ideating
• Prototyping
• Iterating repeatedly to converge on a convincing solution