Remote Traffic Controller and Administrator

at  Reload

We’re a friendly and trusted advertising agency based in Durban, with several team members already working fully remotely. We’re looking for an energetic traffic controller/administrator to help us with the smooth running of our agency. This position will suit someone who is currently a traffic controller in an agency environment, a customer care assistant, a personal assistant or a social media community manager.

EXPERIENCE:

Minimum of two years of experience in a coordination/PA/customer care/administration role (training for the above tasks will be provided if needed)

SKILLS AND PERSONALITY TRAITS:

Extremely reliable
Eagle-eyed – you are very organised and detail-oriented
An excellent and professional communicator with strong English language skills
Can work efficiently under pressure (our pace is fast, but our people and clients are kind)
Adaptable and flexible – you can pivot as needed to relieve the burden on the team
Friendly, confident and approachable – you will be working closely with team members and will support clients with their small design requests, so a highly supportive and attentive personality is essential
Focussed and disciplined – you will be dealing with multiple, high-volume small tasks in a day and will be required to execute them efficiently and to a high standard remotely, however, you too will be able to call on your team for advice and guidance

Supporting the art director in coordinating multiple small client design requests (briefing the team, checking the accuracy of the artwork and returning it to the client)
Artwork checking on bigger projects (comparing the client-supplied content to the final artwork to ensure no mistakes were made or content is missing)
Social media community management (labelling queries, compliments, responding to requests using standard responses) and providing daily reports to the digital team
Upload content to social channels for final approval and release by the digital team
Upload articles to website CMS’ in draft format for final approval and release by the digital team
Organising and leading our team’s weekly and bi-weekly meetings
Attending client meetings/webinars/training as and when required
Organising client/team gifting and birthday celebrations
Taking charge of team building and company culture activities
Conducting industry/trends/competitor and other research guided by the design and digital teams
Timekeeping – you will be required to submit detailed monthly timesheets of your daily activities for billing purposes