Renaissance Scholars Engagement & Admissions Specialist

at  California State University

Job no: 542773
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

MINIMUM QUALIFICATIONS

Experience:

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A Master’s degree in a job‑related field may be substituted for one year of professional experience.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Knowledge and Abilities:

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretive information through interviews.
• Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Advise students individually and in groups on routine matters where required.
• Recognize multicultural, multi-sexed and multi‑aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

PREFERRED SKILLS AND KNOWLEDGE

• A Master’s degree in college student personnel administration, education, counseling, social work, or related area.
• Two (2) or more years of progressively responsible student services experience.
• Knowledge of individual and group dynamics to be used when engaging students.
• Knowledge of university policies and procedures regarding admissions and financial aid.
• Knowledge of, experience with, and ability to serve a diverse student population.
• Ability to act and use excellent judgment in a fast paced, service-oriented daily operation.
• Ability to work in a highly collaborative, diverse, and team-oriented environment.
• Skills in communication including listening, writing and speaking which includes public speaking.
• Skills in organization used to execute multiple projects and assignments simultaneously with an emphasis on accuracy and detail orientation.
• Skills in customer/client service with an emphasis on problem solving to deliver services in a timely and professional manner.
• Ability to generate and maintain collaborative working relationships with campus and community stakeholders.
• Ability to work as part of a team, and take initiative when applicable.

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds.

Engagement Activities Development and Coordination:

• Plan, develop and coordinate all Program participant engagement events (i.e., Onboarding Welcome/Orientation, Year End Ceremony) including utilizing administrative support (room reservations, food orders, etc.); coordination of staffing, logistics, and providing guidance and direction to student staff/volunteers, as well as overall event management on the day of each event.
• Establish a community among students by offering an ongoing selection of high impact practices to increase student contact, involvement, achievement, and overall satisfaction.
• Work collaboratively with other SEAS Engagement Coordinators to reduce redundancy.
• Develop, coordinate and present student success workshops for participants’ personal and professional development (i.e. financial literacy, career, major exploration, networking, etc.), as needed.
• Develop and coordinate opportunities for peer and faculty/staff mentors.
• Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
• Provide annual assessment and evaluation to ensure that engagement events and services are meeting students’ needs.
• Update and manage content of the Program website and support growth of online presence through social media.
• Assist Program team and participants in understanding general university policies and procedures, including referring students to other campus resources when applicable.
• Utilize technology tools (i.e. Bay Advisor, PeopleSoft, BaySync, Google Suite and Microsoft Office programs) to run reports and track Program services and participant success.
• Abide by all ethical, professional and educational (i.e. FERPA) standards related to educational engagement with students, and demonstrate sound professional judgment when making decisions related to participants, Program, Cal State East Bay and related stakeholders.

Outreach, Admissions, and Marketing Coordination:

• Organize and lead the program application/admission process by working with on and off-campus equity partners to identify prospective students.
• Conduct intake advising and counseling for all prospective Program participants ensuring they have a smooth transition to Cal State East Bay.
• Handle initial questions and conduct first line screening in all cases related to matriculation (admissions, financial aid, residency, housing, etc.)
• Troubleshoot admissions related problems by utilizing information from University software (PeopleSoft, Bay Advisor, etc.) and connection with participants.
• Participate in on-campus outreach activities, such as the CSUEB Preview Day, Welcome Day, and University Orientations. Serve as primary contact to pipeline programs for prospective Program students.
• Coordinate and lead Program Outreach events for prospective students.
• Conduct Program presentations to campus visitors (applicants and general public, such as community college counselors and other support program staff), as well as on-campus offices.
• Ensure all publications are updated in multiple formats (print, online) and languages as needed.

Administrative/Academic Advising Program Support:

• Complete monthly reports regarding engagement activities.
• Supervise admissions assistant in processing of applications, correspondence and participant file organization.
• Coordinate and monitor Program email account; review documents, transmittals and other admissions related forms to select eligible Program participants, and respond accordingly.
• Assist students in the development of an educational plan including choosing a program of study and/or clarifying educational goals and monitor each participant’s ongoing progress and performance.
• Assist with providing guidance in course selection in keeping with the student’s interests, values, and abilities.
• Assist in identifying potential at-risk students across all colleges for proactive student advising and intervention
• File management – Maintain electronic files for all active participants on S drive. Scan all hard-copy documents using high speed scanners; perform quality assurance to ensure that all documents meet a minimum standard of readability; rescan documents as necessary. Archive alumni participant files and/or documents to Google drive.

Campus Involvement and Other Duties as Assigned:

• Participate in department, Division and campus-wide meetings and committees as needed.
• Provide lead work direction to admissions student assistant(s) in processing of applications, correspondence, and participant file organization.
• Represent the Program and Department at events/meetings as needed.
• Participate in professional development activities as needed to remain current on relevant issues pertaining to higher education and the recruitment, retention and success of Program students.
• Other duties as assigned include collaboration with, and back up support as needed.