Renewal Account Manager, Mid-Market

at  Tanium

THE BASICS:

Tanium is seeking a proactive and driven Renewal Account Manager to join our team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within our UK Mid-Market segment.

• Renewal Sales: Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer.
• Customer Relationship Management: Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products.
• Account Management: Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions.
• Negotiation & Upselling: Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs.
• Collaboration across Teams: Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes.
• Pipeline Management: Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner.
• Forecasting & Reporting: Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets.
• Customer Advocacy: Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements.