Renewal Specialist, APJ
at Omnissa
Suntec, Central, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 15 Aug, 2024 | 3 year(s) or above | Professional Services,Cross Selling,Collaboration,Account Executives,Strategic Relationships,Addition,History,Preparation,Emerging Technologies,Field Marketing,Validation,Renewals | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
This position is currently part of the End-User Computing Division of Broadcom and is planned to transfer to Omnissa in 2024.
PREFERRED SKILLS
- Customer success experience in the SaaS industry
- Ability to interact, compile and summarize various data sources and work with both our Field account executives and customers with strategic product and service discussions
- Operational discipline and efficiency with previous experience building cross organizational relationships
- Ability to make good decisions in the spirit of the strategic direction of the organization independently
- Highly trusted individual who maintains and expect high standards for self and team.
- Japanese skill to cover customer in Japan
Required Skills
- 3+ years of validated sales experience and/or customer success/ renewals experience
- Extensive experience negotiating multi-million-dollar deals (Renewals or Net new) with extremely complex terms, conditions, price pressures and considerations.
- Significant experience in a quota carrying sales role with proven achievement.
- Customer Success / Support / Advocacy experience is key given the different types of data and discussions this person will be engaged in with the customer
- History of coordination within an internal set of multi-functional teams such as Systems Engineers, Inside Reps, Field Marketing, Professional Services, Account Executives and Channel Management to ensure target quotas are achieved and exceede
How To Apply:
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Responsibilities:
THE WORK: WHAT TYPE OF WORK WILL YOU BE DOING? WHAT ASSIGNMENTS, REQUIREMENTS, OR SKILLS WILL YOU BE PERFORMING ON A REGULAR BASIS?
Your regular activities will include some of the following but will also evolve over time:
- Collaboration with multiple stakeholders
- Preparation and validation of high-value renewal contracts
- Negotiating deals with complex terms, conditions, price pressures, and considerations
- You will also be accountable for driving high-value and volume transactional renewals to consolidate within a New Enterprise License agreement. The purpose is to drive high retention rates across renewals in addition to leveraging the renewal event to increase the net new license attach rate by cross-selling and upselling VMware’s emerging technologies and adding new services
- Internal/Customer negotiations
- Customer Health Checks
- Install base investigation and validation
- Forecasting on a weekly basis
Job Role And Responsibilities
The Strategic Renewals Account Manager will be responsible for managing high value renewals across EUC Division customers. This person will also be responsible for managing a portion of EUC products and services renewals. The purpose is to drive high retention rates across renewals in addition to leveraging the renewal event to increase the net new license attach rate by cross selling and upselling EUC technologies and adding new services. Success will come from forging strategic relationships with field sales and educating the field on how a renewal event can drive a net new Enterprise Agreement for EUC Division.
Required Skills
- 3+ years of validated sales experience and/or customer success/ renewals experience
- Extensive experience negotiating multi-million-dollar deals (Renewals or Net new) with extremely complex terms, conditions, price pressures and considerations.
- Significant experience in a quota carrying sales role with proven achievement.
- Customer Success / Support / Advocacy experience is key given the different types of data and discussions this person will be engaged in with the customer
- History of coordination within an internal set of multi-functional teams such as Systems Engineers, Inside Reps, Field Marketing, Professional Services, Account Executives and Channel Management to ensure target quotas are achieved and exceeded
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
- Build your personal brand and learn the structures and policies
- Within the first 30 days, you will be expected to onboard and build your understanding of the processes
- Within the first 90 days, you will be expected to grow your technical understanding of all key products and show your technical aptitude to master sales tools and systems
- You will need to demonstrate and orchestrate territory coverage through effective collaboration with cross-functional departments such as license sales, global support, PSO and Channel Partners to ensure alignment and to drive increased customer success and adoption
- You will need to demonstrate the ability to make good decisions in the spirit of the strategic direction of the organization
- Within 180 days you will need to demonstrate that you can become a highly trusted individual who maintains and expects high standard
REQUIREMENT SUMMARY
Min:3.0Max:12.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Communications
Graduate
Proficient
1
Suntec, Singapore