Renewals Manager, Off-Cycle

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

REQUIRED SKILLS/EXPERIENCE:

• 5+ years of demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues.
• Proven ability to work at a detailed level with multiple cross-functional internal stakeholders, as well as the customer, to build a business case and drive consensus.
• Strong customer management skills.
• Excellent negotiation skills.
• Strong analytical background with proven problem-solving skills.
• Highly effective communication skills.
• Capable of explaining complex situations clearly and credibly across all functions and levels of the organisation.
• Experience with Salesforce, along with a high level of proficiency with Salesforce Reporting capabilities and Excel.
• Experience working with a large global sales organisation.
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• Be the Renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
• Provide accurate 90-day rolling forecasts for assigned renewal regions through accurate maintenance of renewal opportunities.
• Leverage existing processes and reporting, as well as lead the creation of new methods for early identification of potential attrition to drive early engagement.
• Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues.
• Be the expert and provide guidance to the extended team on optimal retention and commercial resolutions.
• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process, including notifications and approvals.
• Responsible for the creation of replacement contracts and detailed quotes with approvals.
• Provide key stakeholders with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.
• Maintain renewal opportunities and associated data to ensure accuracy.
• Manage a high volume of engagements concurrently.