Renewals Representative

at  Quest Software

Overview:
If you are passionate about computer technology and eager to develop a career in technology sales, Quest is the place to be. Within Support Renewals, we are looking for an Inside Sales Renewal Representative to work as part of a team based in Cork, Ireland.
Quest provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Responsibilities:

The primary responsibility of the Inside Sales Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Inside Sales Renewal Representative will create strong working relationships with the Quest Software sales team, and other internal teams, to ensure complete customer satisfaction.

• Achieve quarterly assigned sales quotas
• Maintain accurate forecast and activities for assigned region in the CRM (Siebel & Salesforce)
• Effectively defend against competitive pressures and uncover additional opportunities
• Take an account management approach to identify co-termination and reinstatement opportunities
• Interface with Quest Software Renewals Management, Technical Support, and Business Unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest Software
• Build knowledge on a specific technology solution area such as security, database or systems management products. You will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers. A successful individual will develop relationships with his / her peers in field sales, technical support or with the product managers to ensure customers’ needs are met.
• Work independently managing full sales cycle to close
• Leverage cross-functional resources to achieve results/meet customer needs
• Partner with other members of the Renewal team and with field sales to support in the selling process

Qualifications:

• High school diploma or equivalent required. Associates degree, preferred
• Fluent English with 2nd language (Spanish or French preferred)
• 2+ years of inside sales, renewal or account management experience (software related industry is preferred)
• Strong organization skills with an emphasis on territory management
• Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel)
• Experience working in a fast paced environment; must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls
• SaaS sales and customer success experience a plus

COMPANY DESCRIPTION

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them.
We’re Quest: Where Next Meets Now.

Please refer the Job description for details