Rent & Service Charge Manager

at  Great Places Housing Association

You’ll provide, and further develop, a comprehensive and professional rent and service charge function to Great Places Housing Group and its subsidiaries and embed compliance, financial planning, and budgetary control. This role is one of two Rent and Service Charge Manager roles within Great Places Finance Team with this one focusing predominately on service charges, however there is an expectation that this role will also be responsible for providing appropriate cover for rents as and when required.

WHAT WE NEED FROM YOU

• As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

INDAD

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk

• Managing and training the service charge team and providing cover for the rents team when required.
• Ensuring the financial information in relation to service charge income and expenditure is accurately accounted for within the financial systems and that detailed analysis of variances are prepared and understood. Including preparation of information and reconciliations for the annual statutory accounts, internal and external auditors, relevant Board, Committee and Executive Management Team Reports.
• Responsible for preparation of data for circa 27k rent and service charge budget letters and circa 13k service charge actuals letters to be sent to customers.
• Monitoring the monthly management accounts for service charges and all other related income and expenditure, in line budgets and forecasted projections including analysing variances, preparing balance sheet reconciliations and proposing corrective action if required.
• Providing expert advice and guidance on all matters relating to Rent and Service Charge setting and reporting to the wider organisation.
• Keeping the team informed of current and proposed legislation and regulations relevant to rent and service charges, and positively engaging with networking groups to learn and help implement best practice.