Rental Accounts Receivable Analyst

at  Blanchard Machinery Company

Overview:
The Rental Accounts Receivable Analyst is responsible for the overall management of customer accounts in their assigned portfolio. Responsibilities include, but are not limited to, providing external customers and internal business partners with information in a customer service-oriented manner, resulting in increased customer loyalty and payment of outstanding receivables.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

Responsibilities:

• Contributes to a team-oriented work environment and promotes Blanchard’s Vision, Mission and Values.
• Monitors assigned account portfolios, contacts customers for payment information on past-due invoices and documents all collection efforts.
• Determines release of account for current or future business based on account status.
• Resolves billing and customer credit issues and investigates historical data.
• Identifies high-risk accounts and communicates information to management for review and collaborates throughout the collection process.
• Consistently communicates customer service and collection issues to internal business partners in a timely manner.
• Verifies customer account information is correct and updates as needed.
• Processes credit card payments and requests refunds.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned related to Credit & Collections departmental functions.

Qualifications:

• High School Diploma or equivalent
• Minimum of 4+ years of experience in Consumer or Commercial collections required 6+ years preferred. Construction industry experience, plus.
• Knowledge of finance and/or accounting procedures, with an understanding of invoices, statements of Accounts Receivables, Payables, and various forms of payment remittances.
• Extensive knowledge of the Fair Debt Collections Practices Act preferred.
• Knowledge of industry specific risk mitigation tools, multi-state mechanics lien law and payment bonds strongly preferred.
• Uses experience and sound judgment to plan and accomplish goals.
• Organization and time management skills with a strong ability to prioritize individual workload to meet time sensitive deadlines.
• Excellent verbal and written communication skills; demonstrated professional, tactful problem-solving skills with personal presence to interface with corporate decision makers.
• Ability to compile, analyze and interpret financial information and data to facilitate decision making.
• Proficient in MS Office with emphasis in Excel.
• Must be able to function effectively in a high paced, high demand environment.
• Must be able and willing to work extended hours as the business need requires.
• Possess a personal commitment to continuous improvement and service excellence.

• Contributes to a team-oriented work environment and promotes Blanchard’s Vision, Mission and Values.
• Monitors assigned account portfolios, contacts customers for payment information on past-due invoices and documents all collection efforts.
• Determines release of account for current or future business based on account status.
• Resolves billing and customer credit issues and investigates historical data.
• Identifies high-risk accounts and communicates information to management for review and collaborates throughout the collection process.
• Consistently communicates customer service and collection issues to internal business partners in a timely manner.
• Verifies customer account information is correct and updates as needed.
• Processes credit card payments and requests refunds.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned related to Credit & Collections departmental functions